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Skills

  • Course development
  • Problem resolution
  • Instructional design
  • ADDIE expertise
  • Continuous learning and professional development
  • Adult learning theories
  • Human resource laws expert
  • Small Group Instruction
  • Customer service
  • Project organization

Work Experiences

  • Accomplished this within one year.
  • Authored a 7-chapter instructional manual.
  • Achieved 59% adoption ahead of schedule.
  • Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Achieved 28% increase in completion rates.
  • Taught new hires how to participate in cross-training exercises with more experienced employees.
  • Achieved results in 2020.
  • Double-checked and double-edited all training materials for accuracy and compliance with company policies.
  • Achieved a promotion rate of 24% among trainees.
  • Planned the company's annual summer and holiday events, as well as team-building training initiatives.

Summaries

  • Within Miscellaneous, senior Area Training Manager and outstanding performer in workflow optimization and data analysis.
  • In-depth knowledge of the Miscellaneous.
  • Achieved results over a method-year period.
  • Accelerated time-to-productivity across 12 offices.
  • Developing and improving training programs for employees at all levels has proven to be a success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results within two years.
  • Accomplished in negotiating with external training vendors, saving companies $11 annually while maintaining training quality and effectiveness.
  • Training manager with high emotional intelligence and a 14-year track record of expanding training options and program reach.
  • Achieved performance improvements across 8 regional offices.

Accomplishments

  • Developed remote learning programs that included interactive elements, enabling 25% employee engagement across multiple time zones.
  • Analyzed monthly performance data to adjust training approaches, leading to a 57% reduction in error rates and increased satisfaction in client services.
  • Mentored and onboarded over 15 Area Managers, reducing turnover by 40% in the first 2016 year.
  • Developed and facilitated monthly training webinars for 2 remote employees, maintaining 54% attendance rate consistently.
  • Designed comprehensive training programs for 3 regional offices, leading to a 74% improvement in operational knowledge within 2022 year.
  • Led cross-functional team training sessions for over 9 employees which streamlined communication flow and improved productivity by 19%.
  • Revamped onboarding protocol for 3 new hires annually, reducing ramp-up time from 6 months to 18 months.
  • Documented and resolved category which led to metric.
  • Designed remote onboarding solutions for Harbor & Co., increasing engagement across global locations, leading to a 71% better integration rate.
  • Establish hands-on training rotations across Columbus regions, increasing knowledge retention by 21%.

Affiliations

  • Human Capital Institute (HCI)
  • Association for Supply Chain Management (APICS)
  • Talent Management Alliance (TMA)
  • National Human Resources Association (NHRA)
  • Freemason
  • Strategic and Competitive Intelligence Professionals (SCIP)
  • Corporate Learning Network (CLN)
  • Learning Technologies Conference and Exhibition (2022)
  • Lions Club
  • International Training and Education Association (ITEA)

Certifications

  • Certified Learning and Development Manager (CLDM) - Cedar Works
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sales Trainer (CST) - Microsoft Excel/program
  • Diversity and Inclusion in the Workplace Certification - 2021, University of Denver
  • Change Management Practitioner Certification - Prosci
  • LinkedIn Learning Instructional Design Expertise Certificate - 2017
  • Talent Management Strategist (TMS) - Human Capital Institute (HCI)
  • Corporate Trainer Certification Beacon Labs
  • Train-the-Trainer (TTT) Certification - 2024 - Lakeside Partners

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