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Skills

  • Team building
  • Data-driven decision making
  • Problem resolution
  • First Aid/CPR
  • High-net-worth client management
  • Mortgage loan origination
  • Client prequalification process optimization
  • Solution development
  • Banking partnership negotiations
  • Debt solution management

Work Experiences

  • Transported HubSpot to several months customer locations.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved Excellence Award for outstanding loan origination.
  • Coordinated with legal and compliance teams.
  • Achieved 30% loan approval success rate.
  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Analyzed credit reports to identify issues and devised debt consolidation and reduction strategies for clients.
  • Achieved this ranking over three consecutive quarters.
  • Achieved results within six months.
  • Authored training manuals and hosted workshops on advanced mortgage sales tactics, improving the team's overall close rate by 54%.

Summaries

  • Customers are given tailored financial advice, service options, and product recommendations to help them manage their debt.
  • Built referral pipelines.
  • Achieved a 32% improvement in loan approval times.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved targeted business development in Seattle.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Accomplished manager recognized for market share growth.
  • Achieved 34% growth in 18 months.
  • Achieved a 77% improvement in customer retention rates.
  • Achieved results in just 3 quarters.

Accomplishments

  • Led a cross-channel sales initiative that expanded market reach, boosting mortgage sales conversion by 30% from the previous quarter.
  • Led and managed monthly mortgage sales forecasts and performance analytics, helping to exceed company sales goals by 74%.
  • Utilized data-driven decision-making strategies to refine sales tactics, achieving a 66% higher success rate in mortgage loan approvals.
  • Instituted a new customer follow-up protocol, reducing attrition rates by 84% and driving customer loyalty metrics.
  • Documented and resolved program which led to framework.
  • Fostered partnerships with third-party vendors to offer custom mortgage solutions, expanding the company's product portfolio by 68%.
  • Improved collaboration with cross-functional teams, resulting in a 41% reduction in processing delays and improved customer satisfaction.
  • Pioneered a mortgage sales boot camp for underperforming staff, resulting in 36%-based improvements in individual sales figures.
  • Coordinated with external auditors to ensure full adherence to CFPB regulations, contributing to a 13-year streak of zero penalties or compliance incidents.
  • Collaborated with underwriting, compliance, and sales teams to ensure adherence to internal policies, reducing compliance issues by 45%.

Affiliations

  • Association for Computing Machinery
  • National Association of Hispanic Real Estate Professionals (NAHREP)
  • Society of Mortgage Professionals Denver
  • National Association of Black Realtors (NABR)
  • Lions Club
  • Risk Management Association (RMA) CPA
  • State Mortgage Lending Association Arizona
  • American Marketing Association
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Mortgage Risk Professional (CMRP) - method
  • Mortgage Loan Officer License/Certification - Chicago
  • CompTIA A+ Technician
  • MLO (Mortgage Loan Originator) Safe Act License - method
  • Certified Financial Services Auditor (CFSA) – The Institute of Internal Auditors (IIA)
  • Certified Financial Planner (CFP) – Certified Financial Planner Board of Standards
  • First Aid/CPR Certified
  • Chartered Mortgage Analyst (CMA) - system
  • Salesforce
  • Certified Mortgage Banker (CMB) - method

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