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Skills

  • Partnership development
  • Sales strategy development
  • Social media marketing
  • Team management
  • Business operations
  • Contract negotiation
  • Team Leadership
  • Creative merchandising
  • Client feedback implementation
  • Negotiation

Work Experiences

  • Increased productivity by 17% while lowering staffing and operational costs.
  • Taught Dance Studio Owners and Dance Studio Owners effective customer service techniques, resulting in a 17% increase in client satisfaction.
  • Created procedure and standard reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved profits over three years.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved 3% higher customer satisfaction scores.
  • Achieved success in regional events for 16 consecutive years.

Summaries

  • Within Miscellaneous, senior Dance Studio Owner and outstanding performer in budget management and risk assessment.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Forward-thinking manager with 16 years of manufacturing project management experience.
  • Dedicated to providing high-quality services and products.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with over 14 years of experience as a manager for a $8 three years revenue-generating company.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Motivated category manager with a track record of best practices and operations in the Miscellaneous.
  • Customer-focused professional with 16 years of experience in the Miscellaneous sector.

Accomplishments

  • Developed and implemented a staff training program that improved instructor performance, customer service, and overall client satisfaction.
  • Designed and implemented a successful social media contest, leading to 11 new leads and a 63% increase in class registrations.
  • Developed a tiered membership model that allowed for increased flexibility in class participation, resulting in 49% higher member satisfaction.
  • Established a professional presence on major social media platforms, increasing online engagement by 79% within 18 months.
  • Worked with local schools to create after-school dance programs, gathering 12 students and complementing community outreach efforts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized bi-annual studio recitals, coordinating with local theaters and businesses, resulting in $2 revenue from event ticket sales.
  • Secured sponsorships from local businesses for annual recitals, which covered 19% of production costs and enhanced event quality.
  • Boosted client retention rate by 17% after implementing customer feedback programs aimed at improving the student experience.
  • Resolved product issue through consumer testing.

Affiliations

  • Project Management Institute
  • Local Arts Council Member Atlanta
  • Lions Club
  • Dance Studio Owners Association (DSOA) Member
  • Society of Women Engineers
  • USA Dance Association Membership
  • Society of Human Resource Management
  • Event Planner Association for Arts and Culture - Member
  • International Organization for the Transition of Dance Professionals (IOTDP) Affiliation
  • International Association of Dance Medicine and Science (IADMS) Membership

Certifications

  • Certificate in Child Development for Dance Instructors Ironclad Systems
  • Certified Choreographer - Beacon Labs
  • American Ballet Theatre (ABT) National Training Curriculum Certification
  • Apple Certified Associate (ACA)
  • Online Marketing Certificate - program
  • Online Dance Instructor Training Certificate - Microsoft Excel
  • Certificate in Social Media Marketing Strategy - Adobe Creative Suite
  • Certified Dance Warrior Instructor Training – 2018
  • Dance Studio Owner Mastery Program - procedure
  • Certificate in Entrepreneurship for Dance - Northwind

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