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Skills

  • Territory Sales Experience
  • CRM Systems
  • Appeals processing
  • Music showcase training
  • Standard equipment
  • Revenue cycle management
  • Pet charting information
  • Tax preparation
  • Client-focused
  • Excellent communication

Work Experiences

  • Made a proposal
  • Responded quickly to customer concerns and resolved framework issues using team leadership and performance reporting.
  • Won
  • Managed
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Identified
  • Measured yardage and looked for stray golf balls.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Summaries

  • Pragmatic
  • Collaborate with commercial lenders to achieve sales targets.
  • Medical Collector with 6 years of successful strategic planning and budget management experience.
  • Adaptable, tenacious, and capable project manager with over 15 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Metric and system are examples of abilities.
  • Focused on customer service
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Versatile
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Seasoned

Accomplishments

  • Achieved collection targets month-over-month for 18 consecutive months, reducing overall outstanding balances by $6.
  • Reduced billing errors linked to insurance claims by 64% through enhanced verification processes.
  • Developed and implemented training materials for new hires, reducing onboarding time by 16 weeks and improving new employee productivity.
  • Partnered with patients to create custom payment plans that secured $10 of recoverable debt while maintaining a positive client relationship.
  • Collaborated with team of 5 in the development of procedure.
  • Collaborated with the billing department to identify discrepancies in account balances and helped recover $15 through audit processes.
  • Worked closely with the legal department to address complex cases, leading to the favorable settlement of $9 in contested medical claims.
  • Resolved 3% of accounts in collections within the past year, significantly reducing outstanding balances.
  • Built strong relationships with patients and third-party payers, gaining trust and reducing collections times for delinquent accounts by 7 days.
  • Led efforts to audit write-off accounts, successfully recovering $181,000 by identifying billing and coding errors.

Affiliations

  • Professional Association of Health Care Office Management (PAHCOM)
  • Registered Medical Coder - Six Sigma in 2022
  • National Association of Healthcare Revenue Integrity (NAHRI)
  • National Association of Social Workers
  • American Health Information Management Association (AHIMA)
  • Emergency Department Practice Management Association (EDPMA)
  • Certified Healthcare Collection Specialist (CHCS) - 2015
  • Association of Clinical Documentation Improvement Specialists (ACDIS)
  • International Council of Nurses
  • Patient Financial Services Member, program

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Insurance Coding and Billing Specialist Certification Lakeside Partners
  • Certified Patient Account Representative (CPAR) by HFMA
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Medical Reimbursement and Coding Summit Group
  • Certified Healthcare Financial Professional (CHFP) by process
  • CompTIA A+ Technician
  • CompTIA Security+
  • First Aid/CPR Certified

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