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Skills

  • Advanced diagnostic evaluations
  • Active drilling well pads
  • Residential plumbing design
  • Emergency Response
  • Project estimation and bidding
  • Gas piping and venting systems installation
  • Commercial water heater system installation
  • Installation issue identification and rectification
  • Silver and soft solder expert
  • Team building

Work Experiences

  • Completed preventive maintenance on water heaters, toilets, urinals, and plumbing fixtures through spearheaded and implemented.
  • Collaborated with homeowners and businesses to recommend the best water heater models based on budget and space constraints, enhancing client satisfaction.
  • Assisted with repairs to steam, drainage, and sewer lines using Microsoft Excel and QuickBooks.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with local government.
  • Achieved a 38% decrease in reported accidents.
  • Broadened my trade knowledge by networking with colleagues and attending courses and seminars.
  • Collaborated with lead engineers to design and implement water heater solutions tailored to specific commercial customer needs.
  • Achieved contracts during three years.
  • Made piping by measuring, threading, and cutting materials at the proper angles.

Summaries

  • Achieved high customer retention rates by providing personalized, cost-effective recommendations and delivering exceptional quality service.
  • Repairing drainage systems and installing custom plumbing systems are two of his specialties.
  • Achieved this over a three years period.
  • Orderly Plumber with OSHA and ITIL certifications.
  • Accomplished at leading large-scale water heater installation and service projects for both residential and commercial clients across Austin.
  • Adept at integrating cutting-edge smart water heater technologies to improve functionality and reduce energy consumption, aligned with client needs.
  • Adept at collaborating with contractors and homeowners to customize water heater installations that maximize space and efficiency.
  • With over 16 years of experience installing and replacing system and metric water supply lines, I am a focused and competent professional.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Consistently achieved 51% customer satisfaction.

Accomplishments

  • Updated documentation and reporting for all water heater installation and servicing activities, improving transparency and audit compliance by 47%.
  • Identified and rectified complex installation issues, reducing maintenance requests by 33% over the course of the past year.
  • Collaborated with product manufacturers to pilot new water heater models, reducing product defects by 28% in the field.
  • Developed and executed water heater preventive maintenance programs, increasing unit longevity by 31% for residential customers.
  • Implemented targeted troubleshooting protocols, leading to a 69% reduction in unresolved service calls within the first 6 months of employment.
  • Provided bilingual customer service in Portuguese, improving communication and service quality for non-English speaking customers.
  • Documented and resolved standard which led to system.
  • Enhanced service revenue by offering consultation on energy-efficient upgrades to water heating systems, leading to a sales increase of 17 in two years.
  • Effectively troubleshot gas and electric water heaters for residential and commercial clients, resulting in a service completion rate of 40% on the first visit.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Backflow Prevention Assembly Tester - standard
  • American Gas Association (AGA) Membership
  • Building Performance Institute (BPI) - Heating Professional Certification
  • National Institute for Certification in Engineering Technologies (NICET) - Level I Plumbing Systems
  • Society of Women Engineers
  • Radiant Professionals Alliance (RPA) Member
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • National Fire Protection Association (NFPA) - Water Heater Safety Standards Committee
  • Home Performance Coalition - Energy Efficiency Advocacy Group

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Basic Electrical Wiring for HVAC Systems Certification
  • Certified Installer for Solar Water Heating Systems
  • Licensed Master Plumber - Oregon
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Salesforce
  • CompTIA Security+
  • Certified Hydronic Heating Technician

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