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Skills

  • Cross-functional team collaboration
  • Energy-efficient water heater recommendations
  • Supervision
  • Gas and electric water heater troubleshooting
  • Problem resolution
  • Decreasing customer downtime
  • Project estimation and bidding
  • Advanced diagnostic evaluations
  • Operational improvement
  • Process improvement

Work Experiences

  • Achieved a 38% decrease in reported accidents.
  • Achieved certification as a CPA, improving the quality and complexity of services provided for residential and commercial water heater systems.
  • Transported Microsoft Excel to the past year customer locations.
  • Used ground microphones and listening discs to find hidden water line leaks.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved Top Performer for excellence in customer service.
  • Tested pipe systems by filling them with water and air to find leaks.
  • Achieved reduced prices.
  • Assisted with repairs to steam, drainage, and sewer lines using Microsoft Excel and QuickBooks.
  • Completed PMP training on tankless water heater installations, increasing service capabilities and improving efficiency.

Summaries

  • Adept at integrating smart water heater technologies.
  • Achieved a 78% decrease in service-related accidents.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to city-wide initiatives.
  • Plumber with a lot of experience planning and performing plumbing emergency repairs and preventative maintenance.
  • Achieved high customer retention rates by providing personalized, cost-effective recommendations and delivering exceptional quality service.
  • Collaborated with diverse teams.
  • With over 16 years of experience installing and replacing system and metric water supply lines, I am a focused and competent professional.
  • Aligned solutions with client needs.
  • Clear understanding of client relations and strategic planning as well as process improvement training.

Accomplishments

  • Led the switch from traditional water heaters to tankless models for 18 customers, decreasing water heating costs by 4 annually.
  • Updated documentation and reporting for all water heater installation and servicing activities, improving transparency and audit compliance by 47%.
  • Serviced 4 water heaters with minimal downtime, ensuring properties remained operational during emergency repairs.
  • Collaborated with a team of engineers to design custom water heating solutions, enhancing performance in commercial settings.
  • Utilized advanced diagnostic tools, decreasing customer downtime by 22% during water heater system repairs.
  • Integrated water heaters with smart home systems, allowing remote controls and reducing service interruptions by 80%.
  • Maintained compliance with all building codes and regulations, achieving a 40% approval rate during customer inspections.
  • Improved customer satisfaction scores by 50% through exceptional client relationship management and timely issue resolution.
  • Led a team of 12 technicians in maintaining and servicing 13 commercial water heaters for large-scale projects.
  • Enhanced service revenue by offering consultation on energy-efficient upgrades to water heating systems, leading to a sales increase of 17 in two years.

Affiliations

  • Society of Women Engineers
  • Energy Efficiency Contractors Network (EECN)
  • Radiant Professionals Alliance (RPA) Member
  • Association for Computing Machinery
  • National Propane Gas Association (NPGA)
  • Licensed Master Plumber standard
  • International Association of Certified Home Inspectors (InterNACHI)
  • Heating, Air-conditioning, & Refrigeration Distributors International (HARDI)
  • Jaycees
  • Home Performance Coalition - Energy Efficiency Advocacy Group

Certifications

  • Heating, Ventilation, and Air Conditioning (HVAC) Certification
  • OSHA Electrical Safety Certification
  • Certified Tankless Water Heater Professional
  • Leadership in Energy and Environmental Design (LEED) Accreditation
  • Salesforce
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Water Heater Installation and Repair Fundamentals Course
  • Certified Plumbing Design Technician (CPDT)
  • CPR/First Aid Certification for Construction Workers

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