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Skills

  • Customer service excellence
  • Team management
  • First Aid/CPR
  • Process implementation
  • Risk management processes and analysis
  • Staff development
  • Vehicle maintenance and repair
  • Hardware evaluation
  • Report writing
  • Public speaking

Work Experiences

  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Managed
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Made a proposal
  • Guided
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Started it.
  • Measured yardage and looked for stray golf balls.

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Determined sales and marketing professional with 14 years of experience in program industry.
  • Professional with over 9 years of experience in project management and process improvement initiatives across the enterprise.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Deadline-driven
  • Ambitious
  • Articulate

Accomplishments

  • Contributed to a fuel-saving initiative by educating customers on optimal refueling habits, decreasing combustion-related waste by 60%.
  • Balanced customer service and safety-monitoring responsibilities, leading to a reduction in fuel station incidents by 55% over two years.
  • Improved cash register balancing processes, reducing financial discrepancies by 20% through detailed reconciliation procedures.
  • Instrumental in implementing vendor negotiation strategies that reduced overhead expenses by 58% over 6 months.
  • Ensured consistent stock availability of fuel and other products using advanced forecasting methods, preventing stockouts and increasing reliability by 18%.
  • Collaborated with team of 14 in the development of procedure.
  • Provided personalized assistance to disabled and senior customers, fostering a loyal customer base and increasing repeat visits by 66%.
  • Developed a system for real-time performance metrics tracking of fuel consumption, helping the team achieve 73% accuracy in fuel inventory reports.
  • Effectively rotated and managed fuel deliveries, preventing shortages and ensuring Atlanta's most efficient use of stock supplies during busy periods.
  • Boosted fuel station profits by organizing customer engagement events, resulting in a 57% rise in foot traffic and subsequent sales.

Affiliations

  • American Medical Informatics Association
  • American Petroleum Institute (API)
  • Society of Gasoline Marketers of America (SGMA)
  • National Association of Convenience Stores (NACS)
  • Jaycees
  • Petroleum Technician Certification from process
  • National Council for Occupational Safety and Health (National COSH) - Hazardous Materials Division
  • Retail Gasoline Dealers Association (RGDA)
  • Lions Club
  • American Society of Safety Professionals

Certifications

  • Certified Safety Attendant (CSA) for Automotive Fuel Stations
  • Certified Fuel Station Floor Supervisor Ironclad Systems
  • Certified Fueling Station Service Attendant (CFSSA) Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • OSHA Safety Certification for Fuel Stations
  • Certificate in Retail Operations – Fuel Station Focus from Harbor & Co.
  • National Fire Prevention Association (NFPA) Fuel Station Safety Certification
  • Basic Fire Extinguisher Training from Cedar Works
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)

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