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Skills

  • Project management
  • Process improvement
  • MS Office
  • Product testing
  • Operational improvement
  • Materials preparation
  • Food preparation
  • Vehicle maintenance reports
  • Strong verbal communication
  • Organization

Work Experiences

  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Managed
  • In charge of day-to-day operations and equipment maintenance in the system department.
  • Recommendation
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Had planned ahead.
  • Kept track of everything.
  • Cleared customer areas of safety hazards, soiled items, and trash.
  • On-site training was provided by me.
  • Effectively controlled the release of proprietary and confidential information for general client lists.

Summaries

  • Skills in strategic planning and client relations are available.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Ambitious
  • Adaptable, tenacious, and capable project manager with over 6 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Service-driven
  • Proactive
  • Articulate
  • Customer service specialist with 13 years of program experience who is dedicated and detail-oriented.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.

Accomplishments

  • Enhanced customer satisfaction by quickly addressing complaints and implementing solutions, resulting in a 55% decrease in negative feedback.
  • Implemented a quick training program for pump attendants, decreasing staff ramp-up time by 11 days and improving team performance by 65%.
  • Coordinated scheduling of daily refueling logistics, increasing on-time deliveries by 67% while streamlining supply operations.
  • Worked directly with procedure to ensure compliance with environmental safety standards, achieving compliance certification on the first attempt.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to exceeding monthly revenue targets by facilitating strategic promotional partnerships with local businesses, driving sales up by 60%.
  • Ensured consistent stock availability of fuel and other products using advanced forecasting methods, preventing stockouts and increasing reliability by 18%.
  • Keenly monitored regulations at both state and local levels and actioned necessary steps, resulting in passing regulatory inspections with a 27% compliance score.
  • Revamped the refueling process layout, improving fuel allocation efficiencies that reduced waiting times by 30% during peak hours.
  • Monitored fuel levels and proactively restocked stations to prevent fuel shortages, increasing fuel availability during high-demand periods by 72% days per month.

Affiliations

  • Society of Women Engineers
  • National Association of Fleet Managers (NAFA)
  • Service Station Dealers of America & Allied Trades (SSDA-AT)
  • National Service Station Contractor's Association (NSSCA)
  • American Marketing Association
  • Petroleum Technician Certification from process
  • Retail Gasoline Dealers Association (RGDA)
  • Petroleum Equipment Institute (PEI)
  • National Safety Council (NSC) - Fuel Safety Standards Division
  • Fuel Oil and Energy Service Technicians Association (FOES)

Certifications

  • Emergency Management and Hazardous Waste Operations HAZWOPER 40-Hour Certification
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certificate in Digital Transaction Systems for Retail Fueling Beacon Labs
  • Certified Petroleum Professional (CPP)
  • Apple Certified Associate (ACA)
  • Petroleum Equipment Institute (PEI) Certification
  • CompTIA Security+
  • Fleet Management and Fueling Systems Certification Power BI
  • CompTIA Network+

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