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Skills

  • Process improvement
  • First Aid/CPR
  • Relationship development
  • Mail handling
  • Project Planning
  • Budgets
  • Contract negotiation
  • Customer service
  • Advanced Excel skills
  • Spreadsheet management

Work Experiences

  • Collaborated with various departments.
  • Created quarterly sales performance reviews.
  • Achieved faster onboarding.
  • Achieved a 71% reduction in legal and arbitration costs.
  • Created time sheets for 3 executives and employees in one year.
  • Achieved a 42% reduction in operational costs.
  • Aided in surpassing the annual revenue target by $2.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Created a strategic pricing model.
  • Coordinated and executed a national account expansion project that increased active clients by 56% in a 6-month period.

Summaries

  • Using Scrum Master competencies and 6 years of excellence in system settings.
  • Within Miscellaneous, senior National Accounts Administrator and outstanding performer in team leadership and budget management.
  • Typing speed of 7 words per minute.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Strong work ethic and ability to boost company morale.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with financial teams.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Adept at improving order accuracy and fulfillment speed by 72%, ensuring on-time delivery and minimizing late-stage service disruptions for national clients.
  • Achieved 81% quicker time-to-launch for new national clients.

Accomplishments

  • Trained and mentored new hires on national account procedures, leading to a 38% reduction in onboarding time and standardizing operational workflows.
  • Established KPI tracking for national accounts, enabling 65% quicker detection of underperforming contracts and corrective action deployment.
  • Advised senior leadership on cash flow management strategies, helping to reduce costs and increase profitability by 23%.
  • Processed and reconciled ledger entries for accounts worth over $6, maintaining compliance with financial and regulatory standards.
  • Monitored and analyzed profitability trends for complex national accounts, identifying opportunities for cost reductions of up to 31%.
  • Reconciled monthly statements for accounts worth over $13, ensuring compliance with financial policies and reducing discrepancies by 63%.
  • Leveraged dispute resolution skills to close outstanding cases valued at $4, contributing to reduced DSO (Days Sales Outstanding).
  • Acted as lead contact for national account inquiries, reducing response time by 77% and improving customer satisfaction ratings.
  • Streamlined communication with national accounts by adopting digital platforms, reducing delayed receivables by 18%.
  • Developed and optimized new cash flow management procedures for high-revenue national accounts, improving account solvency by $16.

Affiliations

  • International Association of Administrative Professionals
  • International Association for Contract & Commercial Management (IACCM)
  • American Management Association (AMA)
  • American Society for Quality (ASQ)
  • Jaycees
  • International Association of Business Communicators (IABC)
  • Association for Computing Machinery
  • American Institute of Certified Public Accountants (AICPA)
  • Association for Financial Professionals (AFP)
  • Global Marketing & Sales Alliance (GMSA)

Certifications

  • Certified Sales Executive (CSE) - Harbor & Co.
  • Certificate in Customer Experience Management - Cedar Works
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certification in Data Analytics - Harbor & Co.
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Professional Certificate in Contract Management - Harbor & Co.
  • Certified Account Executive - Cedar Works
  • Advanced Certificate in Business Intelligence and Reporting - metric

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