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Skills

  • ADDIE expertise
  • Public speaking
  • Employment law knowledge
  • Budgets
  • Adaptability to emerging technologies
  • Supervision
  • Certifications process facilitation
  • Human resource laws expert
  • Communications
  • First Aid/CPR

Work Experiences

  • Improved HR efficiency, coordinated new hire orientations, and assisted 18 new employees with onboarding and training.
  • Analyzed post-training performance metrics.
  • Aligned schedules with store operations.
  • Achieved 18 promotions within 2016.
  • Was in charge of all coaching, training, and performance improvement activities for exempt employees.
  • Created and facilitated leadership development courses for Certified Training Store Leaders, resulting in 9 internal promotions within 2017.
  • Developed departmental systems and procedures to better align workflow processes.
  • Achieved measurable improvement in employee engagement scores.
  • Provided staff training during demonstrations, meetings, conferences, and workshops.
  • Analyzed post-training performance metrics that resulted in over 73% improvement in team member accuracy and speed for vendor management.

Summaries

  • Achieved a 34% decrease in new hire ramp-up time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Active training and development manager with 15 years of experience teaching professionals about process improvement and project management.
  • Within Retail, senior Certified Training Store Leader and outstanding performer in performance reporting and cross-functional collaboration.
  • Achieved 49% reductions in employee turnover.
  • Achieved measurable results in all areas.
  • SAP expertise.
  • Developing and improving training programs for employees at all levels has proven to be a success.
  • Achieved savings of $11 per year.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored junior leaders in performance review processes, empowering them to conduct successful evaluations that improved team productivity by 53%.
  • Reduced training-related costs by 83% through digital learning solution deployment, without sacrificing learning outcomes.
  • Designed a customer service training program improving satisfaction scores by 62% in the past year.
  • Maintained an average employee satisfaction rating of 37% by continuously redesigning and improving internal training processes.
  • Facilitated ongoing learning and development workshops that led to 6 certifications awarded within three years, exceeding store targets by 84%.
  • Improved inventory management training, reducing stockouts by 54% and cutting lost sales opportunities.
  • Utilized leadership training to foster better communication and collaboration skills within teams, leading to 58% fewer customer complaints.
  • Refined employee incentive structures through performance tracking tools, resulting in a 46% decrease in absenteeism and engagement boost.
  • Optimized sales training materials, which drove a Tableau sales increase of 84% while cutting training completion times by 2 hours.

Affiliations

  • Rotary International
  • Association for Computing Machinery
  • Certified Hospitality Educator (CHE)
  • Jaycees
  • Society for Industrial and Organizational Psychology (SIOP)
  • Association for Talent Development (ATD)
  • Association of Information Technology Professionals
  • American Management Association (AMA)
  • Retail Training Experts Association
  • International Association of Workforce Professionals (IAWP)

Certifications

  • ServSafe
  • First Aid/CPR Certified
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Apple Certified Associate (ACA)
  • Certified Sales Leader (CSL) - Northwind
  • Certified Feedback and Assessment Specialist - Cedar Works
  • Certified Retail Management Professional - Ironclad Systems or National Retail Federation
  • Digital Retail Operations Specialist Certification - Summit Group
  • Retail Financial Management and Analysis - National Retail Federation
  • Certified Public Accountant (CPA)

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