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Skills

  • Team management
  • Business Administration
  • Compliance with state regulations
  • Organization
  • Collaboration with legal professionals
  • Behavioral interviewing for hiring staff
  • Business operations
  • Time management skills
  • Budgetary management
  • Relationship development

Work Experiences

  • Acted as a liaison between court administration and external agencies, fostering relationships that led to reduced case intake processing times.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Taught Court Supervisors and Court Supervisors effective customer service techniques, resulting in a 11% increase in client satisfaction.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 7%.
  • Administered a $17 court modernization budget, leading to the upgrade of outdated courtroom technology and improving operational efficiency by 54% %.
  • Conducted supplier risk management assessments in order to evaluate the initiative program for senior management's planning purposes.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Oversaw a group of 7 process associates who dealt with the department's daily and complex requirements.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Forward-thinking manager with 18 years of manufacturing project management experience.
  • Proactive Court Supervisor uses determination and attention to detail to produce high-quality workflow optimization work.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Professional who is both energetic and poised.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.

Accomplishments

  • Worked closely with external legal auditors to verify compliance with standard, successfully passing all inspections over 6 years.
  • Supervised the deployment of a remote trial system, enabling 42% of litigants to participate in court proceedings remotely.
  • Worked closely with external vendors to implement new case management software, completing the project 18 months ahead of schedule.
  • Supervised the processing of over 11 weekly cases, ensuring all legal documentation was filed accurately and promptly.
  • Handled escalated customer service issues and resolved litigant complaints, reducing formal grievances by 37%.
  • Authored court procedural manuals that became the standard for Austin, leading to consistent legal processes across all departments.
  • Collaborated with team of 15 in the development of program.
  • Resolved product issue through consumer testing.
  • Headed an annual review and revision of internal operating procedures, optimizing workflow and reducing administrative errors by 67%
  • Streamlined document flow between departments by introducing automated system updates, increasing court response times by 47%

Affiliations

  • Public Law and Administration Legal Forum
  • American Society of Safety Professionals
  • Local Government Officials Alliance for Judicial Efficiency
  • National Communication Association (NCA) in Legal Contexts
  • International Association of Administrative Professionals
  • State Court Administrators Association
  • Community Outreach for Legal Justice Program
  • International Council of Nurses
  • American Association of Paralegal Education (AAfPE)
  • United States Courts Administrators Leadership Circle (USCALC)

Certifications

  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • ASQ Certified Quality Improvement Associate (CQIA)
  • Six Sigma Green Belt Certification in process optimization
  • Certified Court Manager (CCM) through the National Center for State Courts (NCSC)
  • Master of Public Administration (MPA) with a concentration in judicial administration
  • Certified Municipal Court Administrator (CMCA) through the state-specific courts program
  • Professional Certificate in Diversity, Equity, and Inclusion from process
  • Certified Mediator through the Georgia Mediation Association
  • Certified Litigation Support Professional (CLSP)

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