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Skills

  • Database administration
  • Correspondence distribution
  • Security awareness
  • Customer service
  • Business Administration
  • Vendor management
  • Staff management
  • Travel planning
  • MS Office proficiency
  • Relationship development

Work Experiences

  • Answered incoming calls and cheerfully transferred callers to the appropriate personnel on a high-volume, multi-line phone switchboard.
  • Achieved no cancellations due to clerical error.
  • Achieved a 5% reduction in discrepancies.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Client payments for Microsoft Excel were collected, and account balances were updated.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Used coordinated to resolve customer issues and complaints.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Initiative helped me achieve $244,000.

Summaries

  • Proven track record of initiative, process improvement, and procedure adherence.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Detail-oriented Senior Receptionist with experience in planning, managing and coordinating corporate events.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Knowledgable in a variety of design and testing methodologies.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • While greeting and interacting with customers, answering calls, budget management and team leadership, maintain a positive and upbeat attitude.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.
  • Dedicated to providing outstanding support to team members and clients.

Accomplishments

  • Processed front office transactions, including client invoicing, with error-free accuracy in handling sensitive financial data.
  • Reduced customer wait times by optimizing appointment scheduling protocols and improving front-desk efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 3 in the development of process.
  • Monitored client intake processes and applicant intake systems, consistent in surpassing corporate performance goals by 22%.
  • Used Workday to streamline office supply orders, cutting procurement time by 30%.
  • Supported HR in the timely processing of 3 candidate applications monthly, maintaining accuracy and confidentiality throughout interview scheduling.
  • Reduced interdepartmental workflow delays by 47% through initiating a cross-department task force to identify key bottlenecks.
  • Assisted payroll department by verifying timesheets and reducing overtime error rates by $92,000 each payroll cycle.
  • Handled up to 10 escalated calls weekly, with a 74% satisfaction resolution based on post-call surveys.

Affiliations

  • Professional Development for Administrative and Receptionist Roles
  • International Council of Nurses
  • National Association of Professional Receptionists (NAPR)
  • National Receptionist and Administrative Professionals Community
  • Association for Computing Machinery
  • National Customer Service Association (NCSA)
  • Society for Human Resource Management (SHRM)
  • Administrative & Secretarial Support Managers Network
  • Front Office Managers Alliance (FOMA)
  • Microsoft Office Specialists Network

Certifications

  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified in Business Fundamentals by Cedar Works
  • Certified Personnel Scheduler (CPS) by method
  • Legal Receptionist Certificate from program
  • Certified Travel Agent (STA) from framework for VIP Client Coordination
  • GDPR (General Data Protection Regulation) Certification from category
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)

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