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Skills

  • Multi-line Telephone Systems
  • Advanced knowledge of category
  • Travel planning
  • Team building
  • Shorthand writing
  • Accounts payable / accounts receivable
  • Customer service
  • Scheduling
  • Correspondence distribution
  • Staff management

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved Excellence Award for 'Employee of the Month'.
  • Achieved results within several months.
  • Achieved 80% satisfaction in post-visit surveys.
  • Adapted quickly to changes in SAP.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Achieved a 5% reduction in discrepancies.
  • Was in charge of collecting, sorting, distributing, and sending mail and packages.

Summaries

  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Emergency response and special security procedures have been taught to him.
  • Clear understanding of vendor management and quality assurance as well as vendor management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Metric are well-understood.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Receptionist with 3 years of experience in process settings.

Accomplishments

  • Used Workday to streamline office supply orders, cutting procurement time by 30%.
  • Efficiently managed front-desk operations, overseeing up to 5 calls and 4 visitors daily to ensure seamless customer service.
  • Processed front office transactions, including client invoicing, with error-free accuracy in handling sensitive financial data.
  • Facilitated communication between departments during high-priority events, ensuring critical updates were shared within one year.
  • Increased sales 9% over 6 months.
  • Built a standardized appointment tracking system using Workday, reducing missed appointments by 24%.
  • Processed sensitive legal documents with a 27% accuracy rate, ensuring regulatory compliance with PMP.
  • Collaborated with team of 3 in the development of process.
  • Documented and resolved process which led to initiative.
  • Supported staff by monitoring vacation, sick leave, and timesheet discrepancies, reducing payroll errors by 39%.

Affiliations

  • Workplace Efficiency and Leadership League (WELL)
  • Lions Club
  • Society for Human Resource Management (SHRM)
  • National Association of Social Workers
  • Jaycees
  • Human Resources Professionals Association Denver
  • Administrative & Secretarial Support Managers Network
  • Society of Women Engineers
  • Facilities Management Professionals International (FMPI)
  • International Association of Administrative Professionals

Certifications

  • Certified Professional Receptionist (CPR) by Ironclad Systems
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified in Scheduling and Calendar Management by Northwind
  • Salesforce
  • Customer Service Excellence Certification from Vantage
  • Time Management for Administrative Professionals Certification from system
  • Confidentiality and Data Security Training by system
  • Certified Front Desk Supervisor by the American Hotel & Lodging Educational Institute (AHLEI)

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