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Skills

  • Strong verbal communication
  • Problem resolution
  • Clerical support
  • Data analysis
  • Pricing tool development
  • Data Management
  • User interface understanding
  • Inspection reviews
  • Materials preparation
  • Document scanning

Work Experiences

  • Drafted policies and procedures for the operation of standard systems.
  • Created compliance measures to ensure that regulatory guidelines like category and metric are followed.
  • Achieved a 65% reduction in downtime during changes.
  • Collaborated with stakeholders to improve system system utilization and efficiency by customizing business processes.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Was in charge of managing system-wide operating system and software deployments, as well as any software upgrade issues that arose.
  • Created a model to determine training protocols and educational material guidelines based on Jira usage patterns.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Oversaw the delivery of process project by initiative team, which resulted in process.
  • Reviewed operations reports for nonconforming results in project management completion and designed ServiceNow updates to bring them into compliance.

Summaries

  • Experienced Systems Specialist with over 7 years in helpdesk operations, network maintenance, and mobile device support.
  • Fluent in both English and Spanish.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Focused on customer service
  • Systems Specialist with 9 years of successful stakeholder engagement and workflow optimization experience.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Versatile
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and optimized system resource allocation, reducing server response time by 78% and improving user experience across all departments.
  • Led a team of 8 technicians to ensure a 71% uptime across 6 critical systems during a several months designated maintenance period.
  • Led a team of 18 engineers to implement system-wide vulnerability patches, mitigating 13 critical security risks and maintaining compliance with Six Sigma.
  • Documented and resolved method which led to initiative.
  • Performed in-depth system audits and resolved major bottlenecks, leading to an increase in system throughput by 37%.
  • Collaborated with team of 8 in the development of metric.
  • Led cyber resilience initiatives that resulted in a 35% improvement in response time to critical security threats.
  • Trained a departmental team of 10 staff members, improving technical competencies and resulting in a 32% reduction in incident resolution time.
  • Facilitated server load balancing strategies that improved server uptime by 70%, enhancing system reliability for logistics.

Affiliations

  • Global Information Assurance Certification (GIAC) Community
  • SANS Institute Community Member
  • Project Management Institute
  • Cybersecurity and Infrastructure Security Agency (CISA) Network
  • Certified ScrumMaster (CSM) Group
  • American Society of Safety Professionals
  • VMware User Group (VMUG)
  • Rotary International
  • International Council of Nurses
  • Cloud Security Alliance (CSA)

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • Terraform Associate Certification
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • AWS Certified Cloud Practitioner
  • SHRM Certified Professional (SHRM-CP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Puppet Certified Professional
  • Docker Certified Associate (DCA)
  • Cisco Certified Network Associate (CCNA)

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