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Skills

  • Appointment coordination
  • Compliance with billing and documentation standards
  • Reducing patient wait times
  • Patient intake management
  • Budgets
  • Addressing last-minute surgery rescheduling
  • Problem resolution
  • Business operations
  • Pre-surgical consultation
  • Appointment reminder system implementation

Work Experiences

  • Addressed inquiries from medical staff.
  • Conducted detailed pre-surgical interviews with patients.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Achieved a reduction of 79% in scheduling errors.
  • Balanced procedural scheduling with urgent tasks.
  • Conducted data-driven analysis.
  • Achieved a 47% reduction in scheduling errors.
  • Assisted in launching a new electronic health record system, streamlining communication across 11 departments and increasing efficiency.
  • Collaboratively adjusted schedules for a 16-physician practice, ensuring emergency cases were prioritized without disrupting general patient care.
  • Automated patient intake and scheduling workflows in Salesforce, shaving off 2 minutes per patient scheduling task.

Summaries

  • Adept at collaborating with physicians.
  • Adaptable and collaborative Procedure Scheduler with a focus on streamlining patient intake workflows and decreasing administrative bottlenecks by 42%. Skilled in managing high-priority surgeries and optimizing appointment allocations effectively.
  • Achieved satisfied patient outcomes.
  • With over 9 years of experience in the program industry, I am committed to organization and collaboration.
  • Analytical Procedure Scheduler with experience in creating insightful custom reports for management that improved staff allocation by 80%. Excels in time management and prioritizing emergency case handling without compromising patient care standards.
  • Procedure Scheduler is a well-organized Procedure Scheduler who is well-versed in healthcare processes and administrative requirements.
  • Accomplished Procedure Scheduler.
  • Accomplished Procedure Scheduler with a background in training and mentoring junior staff on SAP, driving improvements in appointment accuracy and reducing errors by 83%. Focused on delivering outstanding patient-centric care through effective scheduling.
  • Proven experience in standard and framework environments, as well as knowledge of provider requirements.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.

Accomplishments

  • Reduced manual scheduling errors by adopting Tableau, increasing scheduling accuracy across 12 locations.
  • Adapted scheduling protocols for COVID-19 restrictions, ensuring patient safety and minimizing disruptions to vital healthcare services.
  • Coordinated training sessions on new insurance documentation requirements, ensuring the clinic maintained compliance with changing operational standards.
  • Managed operating room usage statistics to balance surgeon availability with resource allocation, increasing overall efficiency by 44%.
  • Assisted in cross-training 10 administrative staff on new scheduling protocols to ensure proper use of the Microsoft Excel system and compliance with industry standards.
  • Seamlessly managed cross-department collaboration to ensure that operating rooms and surgeons were in-sync across 11 medical facilities.
  • Efficiently coordinated surgical procedures for a multi-specialty practice, optimizing daily schedules to minimize patient wait time by 45%.
  • Successfully reduced no-show rates by implementing automated reminder systems, resulting in a 63% increase in patient attendance.
  • Proactively communicated with surgeons, anesthesiologists, and nursing staff to confirm all pre-surgical requirements were in place 18 months before procedures.
  • Developed standard operating procedures (SOPs) in response to frequent cancellations, reducing unscheduled operating room downtime by 61%.

Affiliations

  • National Association of Social Workers
  • Association for Computing Machinery
  • Society of Women Engineers
  • Society of Human Resource Management
  • American College of Healthcare Executives (ACHE)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Project Management Institute
  • International Federation of Health Information Management Associations (IFHIMA)
  • American Health Information Management Association (AHIMA)
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA A+ Technician
  • Medical Scheduling Certificate from procedure
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Project Management in Healthcare Certificate from program
  • SHRM Certified Professional (SHRM-CP)
  • Certified Patient Care Scheduler from National Healthcare Institute
  • Apple Certified Associate (ACA)

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