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Skills

  • MS Office
  • Multitasking in high-pressure environments
  • Relationship development
  • Patient Education on Post-op Care
  • Customer service
  • Physician on-call schedule management
  • Project management in healthcare settings
  • HIPAA compliance
  • Conflict resolution
  • Medical Coding and Billing Knowledge

Work Experiences

  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Kept meticulous records of office inventories and ordered additional supplies for $14.
  • Created custom scheduling reports for management, providing key insights that improved staff allocation by 43%.
  • Collaboratively adjusted schedules for a 16-physician practice, ensuring emergency cases were prioritized without disrupting general patient care.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Assisted in launching a new electronic health record system.
  • Accurately maintained physician availability calendars for 18 doctors, ensuring all shifts and on-call rotations were covered.
  • Collaboratively adjusted schedules for a 10-physician practice.
  • Conducted data-driven analysis.

Summaries

  • Accomplished Procedure Scheduler with 14 years of professional experience ensuring compliance with healthcare regulations and improving scheduling efficiency through advanced knowledge of Asana and workflow enhancement techniques.
  • Adaptable and collaborative Procedure Scheduler with a focus on streamlining patient intake workflows and decreasing administrative bottlenecks by 42%. Skilled in managing high-priority surgeries and optimizing appointment allocations effectively.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Accomplished Procedure Scheduler with 18 years of experience.
  • Adept at handling time-sensitive decisions.
  • For a busy process practice, a capable Procedure Scheduler capable of handling all medical administrative needs.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Proven experience in standard and framework environments, as well as knowledge of provider requirements.

Accomplishments

  • Managed the scheduling logistics for high-volume practices, routinely coordinating up to 16 procedures per week across multiple locations.
  • Automated follow-up appointment reminders using Jira, improving patient compliance with post-procedure care by 53%.
  • Optimized scheduling for a 6-physician group practice, balancing same-day emergency cases with pre-scheduled appointments.
  • Seamlessly managed cross-department collaboration to ensure that operating rooms and surgeons were in-sync across 11 medical facilities.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed standard operating procedures (SOPs) in response to frequent cancellations, reducing unscheduled operating room downtime by 61%.
  • Adapted scheduling protocols for COVID-19 restrictions, ensuring patient safety and minimizing disruptions to vital healthcare services.
  • Collaborated with IT to implement real-time appointment updates via text message, improving communication with patients and reducing no-shows by 45%.
  • Handled post-operative scheduling for procedures requiring follow-ups, ensuring consistent care transitions with category for optimal outcomes.
  • Orchestrated the successful integration of new scheduling software with legacy systems, minimizing transition disruptions for both staff and patients.

Affiliations

  • Jaycees
  • Association for Computing Machinery
  • Healthcare Information and Management Systems Society (HIMSS) - Member
  • Certified Electronic Health Record Specialist (CEHRS) via National Healthcareer Association
  • Society for Healthcare Strategy and Market Development (SHSMD)
  • Lions Club
  • International Association of Administrative Professionals
  • American Society of Administrative Professionals (ASAP)
  • Association for Supply Chain Management (APICS)
  • American College of Healthcare Executives (ACHE)

Certifications

  • Scheduling Procedure Certification from system
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Certified Professional Coder (CPC) from American Academy of Professional Coders (AAPC)
  • Certified Medical Scheduler (CMS) from the National Assoc. of Healthcare Assistants
  • Salesforce

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