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Skills

  • Customer Satisfaction Improvement Methods
  • Inspecting vehicles
  • Advanced troubleshooting and diagnostics
  • Process improvement
  • Team building
  • Technical report writing
  • Compliance with safety and legal regulations
  • Program equipment
  • Electrical systems proficiency
  • Field service automation tools

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 5% on-time service completion rate.
  • Conducted preventive maintenance checks on QuickBooks installations.
  • Transported Jira to 6 months customer locations.
  • Assisted in the design of client solutions.
  • Repaired brake, exhaust, electrical, and other systems for domestic automotive brands.
  • Oversaw the delivery of category project by metric team, which resulted in framework.
  • Collaborated with metric customers to determine their needs and deliver initiative service.

Summaries

  • Achieved a 37% repeat business rate.
  • Adherence to high installation standards.
  • Experienced auto mechanic capable of inspecting, troubleshooting, and repairing a wide range of vehicles and issues.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Capable of performing any type of repair or maintenance service and constantly looking for ways to improve garage operations.
  • Proficient in ordering supplies, operating shop equipment, and keeping work areas neat, safe, and clean.
  • Achieved a 66% improvement in project delivery timelines.
  • Specialized knowledge of Beacon Labs and Cedar Works foreign automobiles and light-duty trucks diagnostics and repairs.
  • Boosted overall customer satisfaction.
  • Skilled at applying specialized knowledge and experience to all makes and models of vans, light trucks, and SUVs.

Accomplishments

  • Developed and executed troubleshooting procedures that reduced average service time per call by 73%.
  • Optimized resource allocation for service calls, increasing field efficiency by 50% and improving customer response time.
  • Integrated cutting-edge Adobe Creative Suite into existing systems, facilitating a 13% increase in process efficiency.
  • Diagnosed complex issues with Salesforce systems, reducing client downtime by 75% and decreasing follow-up visits.
  • Achieved a ITIL in 2015, contributing to improved compliance and reducing issues during audits and inspections.
  • Demonstrated advanced knowledge in configuring and updating Workday for new installation projects, leading to smoother integrations.
  • Developed customer-oriented training guides for SAP installations, enhancing education for clients and reducing future service requests.
  • Initiated strategic partnerships with suppliers, which resulted in a 26% faster turnaround time for service parts.
  • Completed 4 installations annually, achieving a 33% customer satisfaction rate.
  • Utilized Adobe Creative Suite to forecast inventory needs for upcoming projects, reducing supply chain delays by 44%.

Affiliations

  • Society of Women Engineers
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Society of Professional Field Service Technicians
  • Professional Association of Custom Installers (PACI)
  • International Facilities Management Association (IFMA)
  • Building Industry Consulting Service International (BICSI)
  • Society of Human Resource Management
  • American Marketing Association
  • Lions Club

Certifications

  • Advanced First Aid and Safety Certification
  • Certified Building Automation Systems Technician (BAS-Tech) - Northwind
  • ISE Cable Installation Certification
  • BICSI Installer 2 Certification - Copper
  • BAS Installation Specialist Certification - Cedar Works
  • CompTIA A+ Certification
  • Certified Network Cable Installer (CNCI) – Northwind
  • Electrician License North Carolina
  • Google Certified Professional Cloud Architect
  • Certified Electronics Technician (CET) – program

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