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Skills

  • Client expectation management
  • Customer experience enhancement
  • Process improvement
  • First Aid/CPR
  • Product development
  • Enterprise Resource Planning (ERP) Systems
  • Team management
  • Problem resolution
  • Operational improvement
  • Cloud-based solutions

Work Experiences

  • Applied advanced knowledge of Workday to resolve high-level issues within critical systems, reducing support tickets by 16 per month.
  • Provided extensive SAP training, imparting knowledge of best practices for data security and error reduction.
  • Built automated reporting tools.
  • Boosted overall productivity.
  • Worked with Integrated Solutions Consultant to develop installation and technical support processes after the sale.
  • Created post-sale training programs to teach customers how to use and maintain system products.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Created integration plans to make it easier for customers to integrate products into their existing business infrastructure.
  • Collaborated with cross-functional teams.
  • Documented procedures and business processes and disseminated information to the right people.

Summaries

  • Integrated Solutions Consultant with 3 years of successful vendor management and workflow optimization experience.
  • Clients and providers are eager to form strong, long-term business relationships.
  • From pre-sale education to post-sale support, we're committed to taking ownership of the entire customer lifecycle.
  • Adept at leading cross-functional teams.
  • Adept at collaborating with sales teams, providing critical technical insights that helped close deals exceeding $2. Strong communicator with the ability to present highly technical solutions in understandable terms.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Maintaining efficient standard systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Evangelizes for high-quality products and exceptional service on a regular basis.
  • Achieved a 23% first-attempt success rate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Directed workshops to gather client requirements, which refined product offerings and boosted repeat business by 24%.
  • Analyzed project delivery metrics and implemented tracking tools that increased on-time delivery rates by 47% over 2017.
  • Introduced a comprehensive risk mitigation plan for Microsoft Excel, preventing potential system failures and saving over $8.
  • Provided technical leadership during high-stakes negotiations for enterprise-level contracts, securing deals valued at over $13.
  • Led the successful integration of Microsoft Excel across multiple departments, reducing operating costs by 79% in 2020.
  • Led an initiative to integrate advanced cloud technologies, reducing hardware costs by 62% and improving system scalability.
  • Served as a liaison for 9 stakeholders across departments, ensuring seamless communication and delivering projects ahead of schedule.
  • Facilitated regional regulatory compliance audits, ensuring a 46% pass rate with zero critical findings.
  • Pioneered the development of a modular solution design for Northwind, which enabled a 76% faster implementation timeline.
  • Established best practices for user feedback analysis, leading to a 65% increase in solution performance and client satisfaction.

Affiliations

  • Member of the International Technology Law Association (ITechLaw), addressing legal aspects of custom software integrations.
  • Member of the International Council on Systems Engineering (INCOSE) - Contributing thought leadership since 2021.
  • Member and contributor to DevOps Institute, engaged in Agile development and operations integration since 2017.
  • Member of the Internet Society (ISOC), contributing to discussions on internet governance and technology standardization.
  • Contributor to the Automation Anywhere User Group - Specialized in robotic process automation for operational efficiency.
  • International Council of Nurses
  • National Association of Social Workers
  • Rotary International
  • American Marketing Association
  • Contributor to the Technology Business Management Council (TBM) - Focused on cost and value modeling in IT.

Certifications

  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP) by framework
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified: Power Platform Fundamentals
  • Certified Kubernetes Administrator (CKA)
  • Project Management Professional (PMP)
  • Certified Information Security Manager (CISM)
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
  • Cisco Certified DevNet Associate
  • Certified Data Management Professional (CDMP)

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