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Skills

  • Retail materials management
  • Keyboarding
  • Data entry
  • Sale expertise
  • International sales support
  • Route dispatch
  • Service recommendations
  • Credit card processing
  • Documentation and reporting
  • Order fulfillment

Work Experiences

  • Taught customers how to use company systems, fill out forms, and get the services they wanted.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • Processed 16 invoices and mailed documentation to clients each several months.
  • Planned improved with Customer Service Operator teammates to handle customer requests.
  • Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
  • Entered information about customer interactions into Power BI to track requests, document problems, and keep track of solutions provided.
  • Increased the team's revenue totals by bringing in more than $2 in personal the past year sales.
  • Started the process of terminating the customer's contract upon request.
  • Answered up to 10 incoming calls in a busy, fast-paced global call center.
  • Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.

Summaries

  • Motivated to keep customers happy and contribute to the company's success.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Customer Service Operator with 12 years of experience in dealing with customer requests and concerns.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Driven and responsible, with an adaptable, problem-solving mindset.
  • Excellent conflict resolution and multitasking skills.
  • Among his accomplishments is the creation of a initiative app for use in the method industry.
  • Great phone skills and process talents have a proven track record of increasing productivity and customer satisfaction.
  • With extensive experience in the program industry, I am a knowledgeable and dedicated customer service professional.
  • Design and development of successful initiative embedded software applications in the past.

Accomplishments

  • Consulted
  • Analyzed customer interaction data in CRM systems to proactively address trending issues, reducing escalations by 30%.
  • Reduced
  • Developed
  • Achieved 65% improvement in customer satisfaction scores by applying targeted support strategies and personalized communication.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Collaborated with the technical support team to provide cross-departmental assistance, reducing customer complaints by 46%.
  • Won
  • Collaborated with the billing department to streamline the invoice process, reducing customer complaints by 15%.
  • Guided

Affiliations

  • Call Center Management Association (CCMA)
  • Customer Service Professionals Network (CSPN)
  • Women in Customer Service Network
  • International Council of Nurses
  • Jaycees
  • Freemason
  • Customer Contact Strategies (CCS) Forums
  • American Society for Quality (ASQ) – Service Excellence Focus
  • Association for Supply Chain Management (APICS)
  • Service Desk Institute (SDI)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Professional (CCSP) from Cedar Works
  • Google Certified Professional Cloud Architect
  • Zendesk Certified Support Administrator
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Customer Feedback Management Certification from Ironclad Systems
  • Professional Customer Service Escalations Certification from Beacon Labs
  • Certified Call Center Professional (CCCP) from Beacon Labs
  • Certified Public Accountant

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