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Skills

  • Cross-functional team collaboration
  • Project organization
  • Problem resolution
  • Client relationship management
  • On-time Delivery Monitoring
  • Compliance with IATA standards
  • MS Office
  • FAA Regulatory Compliance
  • Team management
  • Relationship development

Work Experiences

  • Collaborated with cross-functional teams.
  • Acted as a liaison between airline crews, warehouse personnel, and ground staff, reducing miscommunication incidents by 76% for smoother operations.
  • Achieved President's Club for reducing theft incidents.
  • Answered 10 calls per the past year to help customers with their questions and concerns.
  • Achieved 100% compliance with airline policies in 2019.
  • Achieved results during 2021.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 98% on-time delivery rate for 2023.
  • Collaborated with airport authorities and customs officers for smooth cargo clearance, decreasing average clearance times by 57% hours.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved a 33% success rate in meeting regulatory requirements on time.
  • Achieved a 95% on-time departure rate.
  • Air Cargo Specialist with expertise in optimizing cargo documentation procedures resulting in a 20% reduction in export processing times for QuickBooks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Knowledgeable about cargo staging procedures and crew leadership.
  • Accomplished in load planning and weight distribution, optimizing flight costs and fuel efficiency by ensuring precise cargo placement and distribution.
  • Clear understanding of risk assessment and performance reporting as well as risk assessment training.
  • Air Cargo Specialist skilled in preparing accurate airway bills.
  • Collaborated with international freight forwarding teams.
  • Air Cargo Specialist with expertise in optimizing cargo documentation.

Accomplishments

  • Enhanced cargo transit visibility with the deployment of Jira, improving real-time tracking and customer satisfaction by 21%.
  • Managed cargo booking, resulting in achieving shipping capacities over 83% full for multiple consecutive flights.
  • Installed and implemented initiative across the department, cutting manual workload by 70%.
  • Drove operational improvements that led to resolution of bottlenecks, contributing to an annual revenue increase of $5.
  • Monitored the cargo loading processes to ensure adherence to airline safety standards, resulting in zero load balance incidents over 6 months.
  • Prepared daily flight load sheets successfully coordinating over 3 tons of cargo movements per week.
  • Documented and resolved system which led to method.
  • Introduced advanced tracking methods to monitor cargo movements, enhancing delivery accuracy by 72%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined export processes for Jira, reducing paperwork-related delays by category.

Affiliations

  • Cargo Network Services Corp (CNS)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • International Aviation and Transport Insurance Association
  • Certified Aviation Manager (CAM) by National Business Aviation Association
  • Chartered Institute of Logistics and Transport (CILT)
  • Certified Cargo Screening Program (CCSP)
  • American Association of Airport Executives (AAAE)
  • Lions Club
  • Air Transport Association of America (ATA)

Certifications

  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • International Air Transport Association (IATA) Dangerous Goods Regulations (DGR) Certification
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customs Trade Partnership Against Terrorism (C-TPAT) Certification
  • Certified Air Transport Professional (CATP) by the Global Air Cargo Advisory Council
  • Certified Aviation Security Professional (CASP) by the Aviation Security International Council
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)

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