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Skills

  • Customer relations
  • Project organization
  • Conflict resolution
  • Scheduling understanding
  • Product promotions
  • Operational improvement
  • Team building
  • Customer satisfaction improvement
  • Customer loyalty programs
  • Supervision

Work Experiences

  • Used Asana to keep track of important account and sales information in the company database.
  • Attended three years sales meetings and attended onsite and webinar-based sales trainings.
  • Maintained a client lead database and kept it up to date by updating information on a regular basis.
  • Achieved high sales performance in 2019.
  • Collaborated with internal departments and external partners to complete sales transactions.
  • Analyzed market data.
  • Led sales prospects on property tours at resorts and followed up with personalized sales presentations.
  • Increased the team's revenue by over $18 in sales.
  • Boosted client engagement with after-tour personal calls and emails, improving tour callback rate by 44%.
  • Achieved a Employee of the Year for sales growth.

Summaries

  • Timeshare Sales Consultant with 8 years of successful budget management and cross-functional collaboration experience.
  • Achieved a record-high monthly sales figure of $13.
  • Customers have increased by 10%, and new sales revenue has increased by more than $3.
  • Timeshare Sales Consultant with a track record of consultative selling and organization.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Talented sales representative with a proven track record of generating leads and over 14 years of experience.
  • Achieved 58% growth in luxury vacation package bookings.

Accomplishments

  • Analyzed and optimized the sales funnel, increasing client qualification efficiency and conversion rates by 74% in 2023.
  • Executed a targeted digital marketing campaign that drove 4 more leads into the sales funnel, boosting quarterly revenue by 37%.
  • Partnered with local businesses in Denver, developing a co-branded timeshare promotion that increased inquiries by 72%.
  • Resolved complex customer concerns during contract negotiations, leading to a 49% reduction in cancellation rates.
  • Trained and mentored a team of 15 junior sales consultants, improving department efficiency and boosting team-wide close rates by 67%.
  • Documented and resolved program which led to framework.
  • Achieved a 41% year-over-year increase in client referrals by developing a comprehensive after-sales engagement strategy.
  • Achieved a OSHA in 2015, further enhancing product knowledge, leading to a 57% improvement in product demonstrations.
  • Led training for 12 new hires, ensuring they mastered effective tour techniques and closing strategies, resulting in team close rates improving by 20%.
  • Collaborated with team of 12 in the development of metric.

Affiliations

  • Registration with National Association of Real Estate Brokers (NAREB)
  • Real Estate Sales License – category
  • Rotary International
  • National Association of Social Workers
  • National Timeshare Owners Association (NTOA)
  • American Medical Informatics Association
  • Tourism Industry Association of America (TIA)
  • Association for Computing Machinery
  • International Council of Nurses
  • Certified Sales Trainer through metric

Certifications

  • Certified Public Accountant
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Real Estate Salesperson License Renewal - Massachusetts
  • Certified Inside Sales Professional (CISP) by AA-ISP
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Master of Public Speaking and Presentations by Lakeside Partners
  • Certified Marketing Professional (CMP) by NAR
  • Certified Business Analysis Professional (CBAP)

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