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Skills

  • Maintenance oversight
  • Data-driven decision making
  • On-Time Delivery
  • First Aid/CPR
  • Fleet Management & Logistics
  • Organization
  • Team Leadership
  • DOT Regulatory Compliance
  • Route Navigation
  • QuickBooks competency

Work Experiences

  • Collaborated with sales and upper management teams.
  • Conducted root cause analysis.
  • Conducted employee performance evaluations, boosting productivity by 26% by identifying key areas for improvement.
  • Looked for industry trends on social media and through online sources.
  • Achieved an average of 45% above expectations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 12 calls per 18 months to help customers with their questions and concerns.
  • Awarded Excellence Award.
  • Kept a close eye on operations and conducted regular safety audits to ensure that administrative policies and regulations were followed.
  • Coached junior supervisors.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted targeted performance assessments.
  • Boosted operational throughput.
  • Implemented cost-cutting initiatives that reduced Harbor & Co.'s transportation spending by 15% in 2023.
  • Expert at creating schedules and routes that work well for both staff and clients.
  • Collaborative supervisor with a knack for facilitating successful communication between lot staff and drivers, leading to a 46% improvement in scheduling and operational flow.
  • Customer service and administration are two areas in which she excels.
  • Consistently reduced incoming and outgoing delays by 83%.
  • Achieved a 63% company-wide improvement.
  • Analytical Lot Supervisor skilled in generating meaningful performance reports, leading to 28% operational improvement and enhanced team scheduling strategies.

Accomplishments

  • Collaborated with HR on employee training programs, improving worker retention by 58% over 2019.
  • Oversaw the loading and unloading of 6 vehicles, ensuring compliance with safety and regulatory requirements at all times.
  • Supervised the inspection and approval of on-site deliveries, maintaining 77% compliance with framework requirements.
  • Conducted risk assessments and implemented proactive safety protocols, leading to a 73% reduction in on-site accidents over 2018.
  • Reduced overtime by 34% through effective lot supervision and improved shift scheduling.
  • Developed a preventative maintenance schedule for specialized lot equipment, increasing operational uptime by 38%.
  • Optimized lot space utilization, increasing vehicle capacity by 36% without the need for lot expansion.
  • Coordinated with the logistics department to ensure timely delivery, achieving a 51% on-time delivery rate.
  • Improved employee engagement by implementing suggestion programs that increased productivity by 58% within 2017.
  • Conducted daily pre-shift safety meetings, which resulted in 3 consecutive safety incident-free days.

Affiliations

  • Project Management Institute (PMI)
  • American Medical Informatics Association
  • International Facility Management Association (IFMA)
  • Jaycees
  • Association for Computing Machinery
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Institute of Inventory Management (IIM) Certification 2021
  • Occupational Safety and Health Administration (OSHA) Certification - 2021
  • Vehicle Safety Certification Program (VSCP) 2023

Certifications

  • Certified Loading Dock Supervisor – program
  • Certification in Risk Assessment and Management – metric
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Project Management Professional (PMP)
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification
  • ServSafe
  • Specialized Lot Attendant Certification – system
  • First Aid/CPR/AED Certification – standard
  • Cisco Certified Network Associate (CCNA)
  • Fleet Safety certification – initiative

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