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Skills

  • Risk management processes and analysis
  • Supervision
  • KPI Development
  • Aircraft operations procedures
  • Conflict resolution
  • Aircraft emergency protocols
  • Inspection reviews
  • User interface understanding
  • Extremely organized
  • Problem resolution

Work Experiences

  • Arranged transportation for oversized cargo.
  • Collaborated with the IT department to implement an automated dispatch system, reducing manual entry errors by 39%.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved reduction in incidents in metric.
  • Achieved a 46% reduction in processing time.
  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Ensure that scanning compliance is met by updating scans locally.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved cost savings of $18 annually.
  • Category are well-understood.
  • Achieved a 22% stockout reduction.
  • Process professional with 5 years of experience managing aircraft operations.
  • Accomplished Operations Agent focused on reducing costs, with a track record of saving $7 annually through effective contract negotiation and vendor management for 18 third-party vendors.
  • Among his accomplishments is the creation of a method app for use in the category industry.
  • Operations Agent is a multi-talented Operations Agent who is consistently rewarded for planning and operational improvements.
  • Clear understanding of quality assurance and performance reporting as well as team leadership training.
  • Achieved zero infractions in 2022.
  • Strengths in client relations and project management backed up by Miscellaneous training.

Accomplishments

  • Developed a just-in-time inventory strategy, reducing on-hand supplies by 17% without affecting production timelines or bottlenecks.
  • Monitored
  • Increased
  • Proposed
  • Created detailed project timelines for intra-departmental milestones, reducing missed deadlines by 41% and enhancing adherence to service level agreements.
  • Solved
  • Developed and led root cause analysis for recurring operational issues, reducing downtime by 10 hours annually and preventing future inefficiencies.
  • Designed and rolled out a new training program for incoming operations agents, reducing onboarding time by 17 weeks and improving team productivity.
  • Collaborated with team of 12 in the development of system.
  • Integrated

Affiliations

  • International Air Transport Association (IATA)
  • Women In Trucking Association (WIT)
  • American Production and Inventory Control Society (APICS)
  • World Cargo Alliance (WCA)
  • Certified Transportation Broker (CTB)
  • Toastmasters
  • Air Cargo Association (ACA)
  • Association for Computing Machinery
  • Freemason
  • Institute for Supply Management (ISM)

Certifications

  • Apple Certified Associate (ACA)
  • Institute of Supply Chain Management Certification - Procurement and Supplier Management
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Certified Professional in Logistics and Distribution (CPLD)
  • Advanced Excel for Logistics - 2019
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Import Export Professional (CIEP)
  • Certified Supply Chain Professional (CSCP), awarded by APICS

Operations Agent salary range

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