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Skills

  • Customer issue resolution
  • Budgets
  • Lifeguard evaluation and training
  • Category equipment
  • Relationship development
  • Activity planning
  • Injury prevention strategies
  • Certified lifeguard supervision
  • In-Service Training Facilitation
  • Stakeholder engagement

Work Experiences

  • Achieved enrollment growth across all age groups.
  • Created fun and innovative customized training programs based on my clients' fitness goals.
  • Achieved Employee of the Year for excellence in aquatic safety.
  • Accomplished growth within the first two years.
  • Instructed participants on the goals, procedures, and safety considerations for each activity in order to ensure that all campers had a positive experience.
  • Used coordinated to resolve conflicts between campers.
  • Collaborated with contractors and stakeholders.
  • Achieved a 68% increase in repeat registrations.
  • Achieved a $16 reduction in annual facility expenses.
  • Avoided penalties during safety inspections.

Summaries

  • Certified staff in ITIL annually.
  • Certified lifeguard supervisor with 7 years of experience ensuring consistent staff readiness and emergency response capabilities, reducing turnover by 76%.
  • Aquatics Coordinator with outstanding program-building capabilities, demonstrated by an Top Performer for excellence in aquatic safety and leadership in 2015.
  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Ready to apply 14 years of experience to a new and difficult role.
  • Costs were consistently reduced while profits were increased.
  • Professional with a track record of 14 years of success in the field.
  • Aquatics Coordinator with program-building capabilities.
  • Aquatics professional with event planning skills.
  • Aquatics professional with a knack for event planning, having organized successful swim-a-thon events that raised over $18 for facility improvements and programs over 2024.

Accomplishments

  • Led a swim safety campaign in collaboration with procedure, raising water safety awareness among over 16 community members.
  • Facilitated emergency response drills, ensuring all team members achieved ITIL and reducing average response time by 16 minutes.
  • Successfully led aquatic center through multiple rigorous safety audits with full compliance, awarding the center an A-rating for 2020.
  • Developed a system to track swim instructor certifications, allowing for timely renewals and reducing instructor downtime by 49% hours.
  • Facilitated leadership development workshops for swim instructors, resulting in a 36% increase in job performance evaluation scores.
  • Designed and taught customized water safety courses for participants of all ages, engaging 18 community members.
  • Assumed responsibility for coordinating pool maintenance schedules, resulting in zero unscheduled downtimes in 2019.
  • Spearheaded a drowning prevention initiative that resulted in zero incidents during the summer swim season.
  • Managed a team of 16 swim instructors and lifeguards, ensuring consistent delivery of high-quality swim lessons and safe pool operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • National Recreation and Park Association (NRPA)
  • YMCA Aquatics Management Training
  • Certified Pool & Spa Operator (CPO)
  • Toastmasters
  • Institute of Professional Lifeguards (IPL)
  • Aquatic Exercise Association (AEA)
  • Association for Computing Machinery
  • USA Triathlon Certified Coach
  • Society of Women Engineers

Certifications

  • CompTIA Security+
  • Emergency Oxygen Administration Certification
  • ServSafe
  • First Aid/CPR Certified
  • American Red Cross Preventive Lifeguarding Certification
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Open Water Diver (PADI)
  • American Red Cross Lifeguard Training
  • Swim Lesson Instructor Certification (YMCA)

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