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Skills

  • Motor fuel tax laws
  • Legal Research
  • Process optimization
  • Time management
  • Stakeholder management
  • Appeals system audits
  • Compliance with category
  • Case backlog reduction
  • Tax issue identification expertise
  • Appeal hearing preparation

Work Experiences

  • Contributed to policy review and development, leading to a 83% increase in appeal accuracy through clearer legislative interpretations.
  • Achieved clearer legislative interpretations.
  • Had an excellent attendance record and was always on time for work.
  • Communicated appeal outcomes to all stakeholders clearly, reducing confusion and maintaining a low post-resolution inquiry rate below 71%.
  • Suggested financial solutions in terms of tax implications.
  • Achieved organizational approval of 12% of closeouts.
  • Authored case summaries for internal training materials.
  • Achieved a 54% success rate in mutual agreements.
  • Achieved a 24% success rate.
  • Collaborated with process customers to determine their needs and deliver initiative service.

Summaries

  • Achieved a 51% reduction in case processing time.
  • Appeals Officer with a proven history.
  • Well-versed in metric document verification and individual system and metric details review.
  • Adhered to procedure standards.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Rules and regulations, as well as state statutes, are well-understood.
  • Achieved exceptional accuracy in case reviews.
  • Capable of quickly and accurately reviewing large data sets to ensure data integrity.
  • Achieved a 29% success rate.
  • Computer savvy and quick learner with Power BI and Adobe Creative Suite expertise.

Accomplishments

  • Collaborated with finance to resolve complex appeal cases involving metric, ensuring swift resolutions and considerable time savings.
  • Resolved product issue through consumer testing.
  • Documented and resolved category which led to method.
  • Developed and maintained an appeals metrics dashboard, tracking team performance and increasing caseload monitoring accuracy by 70%.
  • Reduced appellant complaints by 26% through clear, detailed, and timely communication of case outcomes and legal justifications.
  • Implemented new appeal tracking systems that improved case visibility, reducing time to first response by category on average.
  • Helped increase organization-wide transparency and trust in the appeals process by developing a publicly accessible FAQ section, reducing inquiries by 75%
  • Achieved a 85% case closure rate with no errors flagged through regulatory audits by maintaining consistently high documentation standards.
  • Proactively identified common causes for appeal failures, creating a specialized task force to address recurring problems, reducing appeal submissions by 19% in 2021.
  • Reviewed and generated legal documentation for over 16 appeals per month, ensuring strict adherence to federal and state regulations.

Affiliations

  • Certified Administrative Professional (CAP) through International Association of Administrative Professionals
  • Certified Government Auditing Professional (CGAP)
  • Continuing Legal Education (CLE) Courses Focused on Appeals Procedures
  • International Ombudsman Association
  • Association for Supply Chain Management (APICS)
  • Association of Workplace Investigators (AWI)
  • Rotary International
  • International Association of Adjudicators
  • Council of Federal Appeals Officers
  • Government Accountability Project (GAP)

Certifications

  • Certified Public Accountant
  • Certified in Healthcare Privacy and Security (CHPS) by AHIMA
  • Certified Public Health (CPH) by the National Board of Public Health Examiners (NBPHE)
  • CompTIA Network+
  • Certified Legal Management Professional (CLMP) from Association of Legal Administrators (ALA)
  • Lean Six Sigma Black Belt (LSSBB) by the International Association for Six Sigma Certification (IASSC)
  • Certified in Risk and Information Systems Control (CRISC) by ISACA
  • Certified Six Sigma Green Belt (CSSGB) by American Society for Quality (ASQ)
  • Certified Healthcare Auditor Professional (CHAP) by Ironclad Systems
  • Certified in Healthcare Compliance (CHC) by the Compliance Certification Board (CCB)

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