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Skills

  • Relationship development
  • Operational improvement
  • Initiative equipment
  • Team communication
  • Goal setting and achievement
  • Wound care maintenance
  • Process improvement
  • Medication management
  • Medical chart documentation
  • Travel administration

Work Experiences

  • Achieved President's Club for outstanding safety preparedness.
  • Achieved results in 2015.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Achieved Excellence Award for outstanding leadership in family communication and crisis resolution.
  • Kept track of the entire family's schedule and planned events.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
  • Was in charge of 10 household employees, contractors, and vendors.
  • Directed patients to the restroom, coordinated, and automated to assist with bladder and bowel relief.

Summaries

  • Excellent interpersonal and communication skills.
  • Exceptionally well-organized and capable of anticipating client needs.
  • Residential Team Leader is a responsible Residential Team Leader who is certified in OSHA and has a 8-year career in healthcare.
  • 14 years of relevant experience as a detail-oriented Personal Assistant.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Personal Care Aide with 13 years of experience assisting clients with a variety of daily living needs at home.
  • Within Miscellaneous, senior Residential Team Leader and outstanding performer in process improvement and workflow optimization.
  • Healthcare professional with experience in housekeeping, meal preparation, and schedule management.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.

Accomplishments

  • Applied positive reinforcement techniques, leading to a 65% improvement in resident behavioral outcomes.
  • Collaborated with team of 12 in the development of method.
  • Launched a new resident feedback system, which increased the identification and resolution of issues by 43%
  • Supervised a team of 12 residential staff to ensure 24/7 support and care delivery.
  • Facilitated weekly team meetings and performance reviews, resulting in a 85% improvement in overall team engagement.
  • Documented and resolved program which led to framework.
  • Resolved product issue through consumer testing.
  • Designed and led therapeutic programming, resulting in improved resident outcomes by 35%.
  • Collaborated with compliance to optimize cross-functional workflows, leading to a 25% improvement in service response times.
  • Coordinated with external agencies to provide additional support services, expanding resident engagement through 3 new programs.

Affiliations

  • American Residential Caregivers Association (ARCA)
  • Association of Information Technology Professionals
  • Residential Leadership Safety Directors Group (RLSDG)
  • Rotary International
  • Residential Resource Management Professionals Association (RRMPA)
  • Residential Care Management Association (RCMA)
  • Society of Family Support Caregiving Leaders (SFSCL)
  • National Safety and Emergency Preparedness in Residential Care (NSEPRC)
  • National Council for Behavioral Health (NCBH)
  • Family Housing Advocacy and Leadership Council (FHALC)

Certifications

  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners
  • Nonviolent Crisis Intervention (NCI) Certification - Crisis Prevention Institute
  • Certified Behavioral Health Case Manager (CBHCM) - Meridian
  • CompTIA Security+
  • Certified Compliance & Ethics Professional (CCEP)
  • First Aid and CPR Certification - standard
  • Certified Property Manager (CPM) - process
  • Certified Aging Services Professional (CASP) - LeadingAge
  • Certified Professional Residence Manager (CPRM) - Summit Group
  • Fair Housing Compliance (FHC) Certification - National Affordable Housing Management Association

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