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Skills

  • Records management
  • Client Satisfaction Improvement
  • Client engagement strategies
  • Client rights advocacy
  • Employee retention strategies
  • Crisis management protocol creation
  • Documentation compliance
  • Crisis intervention strategies
  • Community engagement program development
  • Employee dispute resolution

Work Experiences

  • Achieved 0% service disruption.
  • Added services like process, system, and method to diversify the facility's offerings.
  • Was in charge of a team of pharmacy technicians, interns, and support personnel.
  • Achieved a 69% decrease in staff complaints.
  • Advocated for clients' inclusion in state-level disability support programs, securing benefits worth $5 annually for 17 individuals.
  • Pushed for improvements in process, efficiency, and quality, which resulted in a 17% increase in patient discharge times.
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.
  • Achieved 30% of individual goals each quarter.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.
  • Addressed client concerns.

Summaries

  • Communicative and team-oriented, with QuickBooks expertise.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Direct Support Manager.
  • Team player who speaks 8 languages fluently.
  • Conflict resolution, records management, and client relations are among my specialties.
  • Professional with extensive knowledge of performance metrics, immunizations, and medical advice.
  • Pursuing a position in a fast-paced organization that values focus and dedication.
  • Achieved 28% greater service reach.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Direct Support Manager is a hardworking and dependable Direct Support Manager who excels at cross-functional collaboration and client relations.

Accomplishments

  • Established protocols for managing behavioral crises that reduced incident escalation by 44%, and resulted in fewer formal grievances.
  • Designed and implemented conflict resolution programs, resulting in a 47% reduction in client grievances over the course of one year.
  • Implemented a reward and recognition program for high-performing staff, boosting overall employee engagement by 31%.
  • Established cost-effective budgeting processes, cutting operational costs by 57% while expanding services to an additional 12 clients.
  • Shifted team focus to a client-first relational approach, which improved client-reported satisfaction scores by 16% over one year.
  • Collaborated with senior management to develop long-term care strategies, integrating innovative techniques that improved care outcomes by 82% across all clients.
  • Directed a compliance overhaul that resulted in a successful audit with zero violations across 3 care sites.
  • Optimized resource allocation and staff scheduling, resulting in a 22% reduction in overtime hours while maintaining quality of client care.
  • Facilitated crisis intervention training for 7 staff members, leading to a 78% increase in the successful de-escalation of incidents.
  • Identified and filled training gaps through a staff development curriculum, leading to 80% increase in staff obtaining Lean certification.

Affiliations

  • Trainer, Direct Support Staff Training Initiative for Meridian since 2019
  • Participant, National Conference on Developmental Disabilities (NCDD) for professional advancement and skill-building
  • Participant, International Conference on Disability and Diversity, focusing on innovative approaches
  • Member, The Arc of the United States, supporting initiatives for individuals with developmental disabilities
  • Certification, Nonprofit Leadership Development through Cedar Works obtained in 2015
  • Regional Representative, Behavioral Health Coalition of Portland for better direct support integration
  • Affiliated Professional, Council on Quality and Leadership (CQL) since 2018
  • Board Member, Statewide Association for Individuals with Disabilities Professional Network since 2017
  • Participant, National Council on Independent Living (NCIL) conference to enhance client advocacy skills
  • Certification, Certified Personal Support Worker (PSW) from initiative in 2023

Certifications

  • Certified Disability Specialist (CDS) initiative
  • First Aid/CPR
  • Certified Residential Medication Aide (CRMA)
  • Personal Care Aide (PCA) Certification
  • Certified Behavioral Health Case Manager (CBHCM)
  • Google Certified Professional Cloud Architect
  • Association for Project Management (APM)
  • Project Management Professional (PMP)
  • Nonviolent Crisis Intervention (NCI) Certification standard
  • CompTIA Network+

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