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Skills

  • Crisis management protocol creation
  • Conflict mediation
  • Crisis intervention strategies
  • Time management and prioritization
  • Patient safety
  • Healthcare delivery
  • Conflict resolution
  • Client progress report generation
  • Behavioral Health Interventions
  • Client Satisfaction Improvement

Work Experiences

  • Actively participated in regional advocacy groups to influence policy changes that directly benefited over 7 clients and secured $2 in funding.
  • Added services like process, system, and method to diversify the facility's offerings.
  • Delivered income records, balance sheets, and metric documents to the board to keep executives informed of all potential financial issues.
  • Actively participated in regional advocacy groups.
  • Achieved faster resolution of support issues.
  • Achieved a 58% reduction in incident reports.
  • Achieved 0% service disruption.
  • Reviewed and assessed staff processes in order to reduce the risks to residents and staff while also ensuring regulatory compliance.
  • Addressed staffing shortages by introducing flexible shift offerings, resulting in 42% reduction in employee burnout and improved care coverage.
  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization.

Summaries

  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Knowledge of HubSpot in depth, as well as quality assurance and process improvement abilities.
  • Jira and SAP experts with exceptional interpersonal skills.
  • Lean certified
  • Proficient in promoting category by leveraging cross-functional collaboration and performance reporting knowledge.
  • Results-oriented Miscellaneous professional with budget management, risk assessment, and performance reporting strengths.
  • Provide a positive patient experience by providing high-quality care.
  • Conflict resolution, records management, and client relations are among my specialties.
  • Accomplished leader with expertise in crisis intervention, leading to a 71% decrease in emergency services usage across Boston, enhancing client safety and support system efficiency.
  • Direct Support Manager is a hardworking and dependable Direct Support Manager who excels at cross-functional collaboration and client relations.

Accomplishments

  • Optimized resource allocation and staff scheduling, resulting in a 22% reduction in overtime hours while maintaining quality of client care.
  • Created a structured mentorship program that supported peer coaching and led to an increase in new-hire retention by 39% within two years.
  • Collaborated with case managers and therapists to generate comprehensive client progress reports, subsequently receiving positive feedback from regulatory bodies during audits.
  • Designed a 24/7 support service model that increased client access to emergency services by 77% without exceeding budget constraints.
  • Trained staff on updated data management software, reducing administrative errors in incident reports by 32% and improving overall compliance.
  • Led the digitization of client records, cutting down documentation preparation time by 62% while improving data accuracy.
  • Identified and filled training gaps through a staff development curriculum, leading to 80% increase in staff obtaining Lean certification.
  • Reduced employee turnover by 40% through targeted retention strategies, including professional development opportunities and workload adjustments.
  • Successfully managed crisis intervention for clients with behavioral difficulties, reducing onsite emergency response calls by 41% over two years.
  • Implemented a reward and recognition program for high-performing staff, boosting overall employee engagement by 31%.

Affiliations

  • Member, Behavioral Health Association – specialized in direct support roles in behavioral therapy
  • Affiliated with The American Association of Healthcare Administrative Management (AAHAM) for compliance insight
  • Board Member, Statewide Association for Individuals with Disabilities Professional Network since 2017
  • Participant, Annual Conference on Cognitive and Physical Disability Support, hosted by Lakeside Partners
  • Affiliated Volunteer, Autism Society of Raleigh, supporting awareness and resource distribution
  • Active Participant, American Network of Community Options and Resources (ANCOR) Annual Conference
  • Member, The Arc of the United States, supporting initiatives for individuals with developmental disabilities
  • Community Leader, Disability Rights Outdoor Recreational Programs in Raleigh
  • Member, Association on Intellectual and Developmental Disabilities (AAIDD) engaged in research dissemination
  • Certification, Certified Personal Support Worker (PSW) from initiative in 2023

Certifications

  • Certified Aging-in-Place Specialist (CAPS) – National Association of Home Builders
  • Certificate in Managing Disability Services system
  • Apple Certified Associate (ACA)
  • SAP Certified Application Associate
  • Certified Developmental Disabilities Professional (CDDP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • DSP Specialized Training Certification in Autism Spectrum Disorders Harbor & Co.
  • Certified Residential Medication Aide (CRMA)

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