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Skills

  • Analytical Thinking and Problem Solving
  • Salesforce proficiency
  • Process improvement
  • Team building
  • Operational improvement
  • Credit risk assessment and mitigation
  • Cross-functional team collaboration
  • Relationship development
  • CRM software proficiency (ServiceNow)
  • Client Dispute Resolution

Work Experiences

  • Achieved 33% improvement in application closure efficiency.
  • Achieved results within the first 17 months.
  • Awarded Top Performer in 2021 for being top producer in consumer lending division by achieving 84% above annual sales goals.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 11%.
  • Assessed creditworthiness.
  • Correspond with interview applicants or creditors to resolve application information questions.
  • Ensuring that loan agreements are accurate and complete in accordance with policy.
  • Answered 18 calls per several months to help customers with their questions and concerns.
  • Oversaw the delivery of process project by procedure team, which resulted in standard.
  • Approved over $3 in consumer loans annually.

Summaries

  • Consumer Loan Officer with 6 years of successful stakeholder engagement and workflow optimization experience.
  • Closed 3 loans per month.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Excellent communication and analytical skills.
  • Benefited both the institution and borrowers.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to $9 in new loan originations annually.
  • Achieved a 40% reduction in loan approval times.
  • Consumer Loan Officer with extensive experience in banking regulations and procedures.

Accomplishments

  • Regularly conducted risk analysis using Adobe Creative Suite to minimize exposure and cut unnecessary write-offs by 57%.
  • Generated new business through the identification of cross-selling opportunities, securing an additional 14 in loan revenue over 2022.
  • Collaborated with team of 12 in the development of standard.
  • Partnered with financial institutions and lenders to negotiate lower interest rates for clients, cutting average borrowing costs by 23%.
  • Successfully mentored and trained 7 new hires in loan processing functionality, improving overall team performance and reducing errors by 63%.
  • Enhanced cross-departmental workflow efficiency by resolving recurring discrepancies in loan applications, reducing delays by 83%.
  • Facilitated communication between borrowers and underwriting teams, resolving 9 pending loan applications within 14 days.
  • Resolved product issue through consumer testing.
  • Developed a highly effective client onboarding strategy that enhanced customer loyalty and reduced application rejection rates by 51%.
  • Self-initiated analysis on high-risk lending scenarios, formulating a credit risk strategy that reduced portfolio risks by 82%.

Affiliations

  • National Foundation for Credit Counseling (NFCC)
  • Rotary International
  • Lions Club
  • Certified Financial Services Security Professional (CFSSP)
  • National Association of Credit Management (NACM)
  • Association for Computing Machinery
  • American Bankers Association (ABA) - Consumer Lending School
  • Certified Consumer Lending Specialist (CCLS) Credential
  • American Institute of Banking (AIB)
  • Association of Information Technology Professionals

Certifications

  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Advanced Certified Credit Analyst (ACCA) - Ironclad Systems
  • Chartered Banking Professional (CBP) – Cedar Works
  • Loan Officer Commission Certification - Nationwide Mortgage Licensing System (NMLS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Bilingual Sales Professional Certification - Summit Group
  • Certified Lending Professional (CLP) - Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Certified Consumer Credit Compliance Specialist (CCCCS)

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