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Skills

  • Daily specials memorization
  • Compliance with alcohol laws and regulations
  • Effective Multitasking
  • Dining area cleanliness
  • High-profile event orchestration
  • Conflict resolution
  • To-go order preparation
  • High-energy, fast-paced service delivery
  • Menu memorization
  • Inventory monitoring and collaboration with suppliers

Work Experiences

  • Achieved high satisfaction ratings in Phoenix surveys.
  • Met the past year sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic method restaurant.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Implemented new drink policies that resulted in a 15% reduction in over-pouring.
  • Evaluated a 3 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Actively monitored VIP lounge tables.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.

Summaries

  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • VIP Bottle Server is a focused and dependable VIP Bottle Server who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Experienced VIP Bottle Server with procedure restaurant environments.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Professional with 10 years of experience in restaurant operations who is dependable and quality-oriented.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Expert in the field of food and beverage.
  • VIP Bottle Server with over 14 years of category and process service experience.
  • Clear understanding of client relations and quality assurance as well as client relations training.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated bottle service presentations during critical events such as metric, helping to drive overall event ratings up by 41%.
  • Awarded top VIP server 7 months in a row for exceptional sales performance and service quality, with consistent positive guest feedback.
  • Improved the average guest spend per VIP group by 15 through personalized service recommendations tailored to individual preferences.
  • Implemented new guest service initiatives that reduced customer complaints by 71% and improved retention of VIP clientele.
  • Leveraged wine and cocktail expertise to recommend and serve premium selections to discerning clients, being recognized by management as the 'Top Performer of 2015' at Phoenix.
  • Created customized party packages in collaboration with the event planning team, resulting in a 47% increase in high profile event bookings.
  • Collaborated with team of 7 in the development of program.
  • Assisted the management team in training new hires on proper bottle service techniques, resulting in a 83% decrease in service delays.
  • Ensured compliance with age verification and alcohol service regulations through partnership with security, contributing to a 100% compliance rate for Columbus.

Affiliations

  • Nightclub & Bar Show Member
  • Association of Information Technology Professionals
  • VIP Hospitality Industry Professionals (VIP-HIP)
  • International Live Events Association (ILEA)
  • American Hotel & Lodging Educational Institute (AHLEI)
  • National Association of Social Workers
  • Society of Wine Trainers
  • Freemason
  • Society of Human Resource Management
  • Club Management Association of America (CMAA)

Certifications

  • Crisis Intervention Training, Conflict Resolution Management, process
  • Salesforce
  • Responsible Beverage Service (RBS), metric Training Program
  • Certified Nightclub & Bar Expert, Brightline
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • RAMP Server/Seller Online Training, Pennsylvania Liquor Control Board (PLCB)
  • Certificate in Hospitality and Tourism Management, eCornell
  • Emergency Evacuation Procedures Certification, American Safety & Health Institute (ASHI)
  • First Aid/CPR Certified

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