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Skills

  • Airfare discrepancy reduction
  • Advanced proficiency in Microsoft Excel for travel budgeting
  • Crisis communication during travel disruptions
  • Implementation of travel policy improvements
  • Foreign currency and exchange rate considerations
  • Customer relationship management (CRM) systems
  • High-level itinerary creation for executives
  • Itineraries
  • Supervision
  • Organization

Work Experiences

  • Transported ServiceNow to two years customer locations.
  • Achieved time savings of 18 hours per week.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Spoke with people traveling to high-risk areas like Phoenix and Austin about security concerns and protocols.
  • Boosted profitability by 80% by negotiating exclusive partnerships with accommodations and transport services in Columbus.
  • Built strong relationships with external vendors.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Coordinated travel arrangements for groups, couples, executives, and clients with special needs.

Summaries

  • A true go-getter with exceptional interpersonal skills.
  • Travel consultant who is focused on meeting deadlines and has experience working with clients who have special needs.
  • Senior Corporate Travel Agent with 6 years of successful process improvement and workflow optimization experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Travel and Hospitality, senior Senior Corporate Travel Agent and outstanding performer in process improvement and strategic planning.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Achieved an average of 26% reduction in overall expense year-over-year.
  • Benefited frequent business travelers.
  • Adept at automating travel approval workflows.
  • Consistently delivered value.

Accomplishments

  • Documented and resolved program which led to framework.
  • Resolved product issue through consumer testing.
  • Ensured data integrity by maintaining accurate travel records and reports in the CRM system, reducing manual errors by 17%.
  • Increased efficiency of global travel bookings, resulting in a 80% improvement in customer satisfaction by optimizing flight connections and minimizing layover durations.
  • Provided expert advice on travel documentation and international visa requirements for category which expedited processing times by 42%.
  • Expertly forecasted and managed comprehensive travel budgets for 16 departments, staying within 74% of projected figures in 2020.
  • Developed and implemented a virtual fare audit system, which reduced booking errors by 40% and saved the company approximately 18.
  • Collaborated with executive teams to create tailored travel itineraries for high-value corporate clients, enhancing travel satisfaction by 33%.
  • Trained new hires in advanced booking systems and travel policy compliance, improving team efficiency and reducing training time by 31%.
  • Managed travel logistics for employees across 17 countries, ensuring compliance with visa requirements and regional travel restrictions, maintaining a 85% approval rate.

Affiliations

  • American Marketing Association
  • Global Business Travel Association (GBTA)
  • Foreign Currency Exchange Committee for Corporate Travel 2016
  • Lions Club
  • American Society of Safety Professionals
  • Project Management Institute
  • Corporate Travel Supervisors Association 2024
  • Travel and Tourism Research Association (TTRA)
  • Certified Corporate Travel Executive (CCTE) Certification 2017
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Travel Planning and Itinerary Builder Specialist by ASTA
  • Risk Management for Corporate Travelers by GBTA
  • Microsoft Certified Systems Engineer (MCSE)
  • Airline Reservation Systems Specialist Certification by IATA
  • Cisco Certified Internetwork Expert (CCIE)
  • International Corporate Travel Certification by GBTA
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Basic Travel Industry Certification (BTIC) by The Travel Institute
  • Certified Meeting Planner (CMP) by Events Industry Council

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