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Skills

  • Customer relationship management (CRM) systems
  • Team management
  • Corporate discount negotiations
  • Business operations
  • Travel insurance
  • Emergency travel crisis management
  • Advanced proficiency in Microsoft Excel for travel budgeting
  • Implementation of travel policy improvements
  • Executive travel
  • Regulatory compliance

Work Experiences

  • Collaborated with the finance team.
  • Achieved 16% client retention rate.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 14% increase in repeat business.
  • Achieved outstanding results in corporate travel management.
  • Automated essential tasks.
  • Boosted profitability by 41%.
  • Oversaw the delivery of metric project by framework team, which resulted in metric.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Corporate Travel Agent with deep expertise in maximizing travel rewards and cost-saving efforts, delivering an added value of over $9 annually for clients.
  • Senior Corporate Travel Agent is a multi-talented Senior Corporate Travel Agent who is consistently rewarded for planning and operational improvements.
  • Self-starter with unrivaled expertise in quality assurance and client relations.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Achieved 78% fewer expense reporting discrepancies.
  • Achieved results within one year.
  • Contributed to a 27% reduction in overall travel expenses.
  • Accomplished in managing international travel documentation without delays, having reduced turnaround time for visas and permits by 18 days.

Accomplishments

  • Successfully handled over 8 corporate accounts, streamlining their travel processes and improving response times on travel changes by 76%.
  • Resolved product issue through consumer testing.
  • Negotiated corporate contracts with travel agencies and airlines, reducing annual travel expenditures by 49% for multinational clients.
  • Reduced incidences of missed flights by 18% through proactive communication and optimized scheduling parameters in the company’s travel platform.
  • Created detailed international travel itineraries that balanced cost-saving measures with employee comfort, reducing overall business travel costs by 5.
  • Provided expert advice on travel documentation and international visa requirements for category which expedited processing times by 42%.
  • Facilitated emergency travel arrangements effectively, minimizing disruption during unexpected events, ensuring 9% on-time arrivals during crisis situations.
  • Established strong connections with airline and hotel contacts, gaining access to exclusive corporate travel offers and perks, which resulted in 16 client upgrades in 2021.
  • Collaborated with executive teams to create tailored travel itineraries for high-value corporate clients, enhancing travel satisfaction by 33%.
  • Partnered closely with finance departments to integrate travel reports into accounting software, resulting in increased budget visibility and savings of 16.

Affiliations

  • Professional Travel Agents of North America (PTANA)
  • American Medical Informatics Association
  • Air Charter Association (ACA) – Corporate travel-specific charter solutions
  • Jaycees
  • Rotary International
  • Travel Budgeting and Forecasting Course - program
  • National Association of Corporate Travel Partners (NACTP)
  • International Council of Nurses
  • Freemason
  • Council of Supply Chain Management Professionals (CSCMP) - Corporate logistics and travel

Certifications

  • Business Travel Continuity Solutions by GBTA
  • Certified Public Accountant
  • Managing Travel Health and Safety by International SOS
  • Certified Meeting Planner (CMP) by Events Industry Council
  • Travel Planning and Itinerary Builder Specialist by ASTA
  • Travel Services Quality and Assurance Manager Certification by ASTA
  • Travel Agency Manager Certification by International Air Transport Association (IATA)
  • Certified Corporate Travel Expert (CCTE) by Association of Corporate Travel Executives (ACTE)
  • Emergency Preparedness for Corporate Travel by ACTE
  • Certified Corporate Travel Executive (CCTE) by Global Business Travel Association (GBTA)

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