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Skills

  • Cross-functional team leadership
  • Change management in activation processes
  • Copywriting expertise
  • Key stakeholder consultation
  • Fact checking
  • New Client Onboarding
  • Customer feedback collection and processing
  • Employee training
  • Customer relationship management (CRM) Microsoft Excel
  • Pricing structures

Work Experiences

  • Entered framework data into QuickBooks databases, streamlining analysis procedures for speed and precision.
  • Planned and executed events and marketing programs that resulted in 18 times the number of qualified leads that were expected.
  • Based on past engagement data.
  • Achieved Top Performer for customer satisfaction.
  • Assisted in Microsoft Excel pilot program.
  • Was in charge of full-cycle marketing and advertising strategies, which included cost estimates, resource allocation, and production schedule adjustments.
  • Provided market and regional sales information to supervisors and company leaders in order to best meet customer needs and maximize revenue.
  • Activated 2 users in the first three years.
  • Collaborated with product managers.
  • Aligned efforts on improving the activation funnel.

Summaries

  • Achieved 60% improvement in feature adoption.
  • Activation Officer committed to leveraging key user insights and CRM data to accelerate account activation and grow client satisfaction by 41%.
  • Activation Officer with extensive experience in strategic planning and Asana marketing.
  • Dedicated to thorough and accurate research.
  • Achieved 65% reduction in activation time.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results over 9 weeks.
  • Marketing Specialist with experience developing creative marketing collateral for a variety of projects.
  • Activation Officer focused on process optimization.

Accomplishments

  • Optimized customer activation processes based on analytical insights, resulting in consistently high CSAT scores (29%) among new users.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated large-scale activation pilot programs for 6 clients, influencing key product roadmap updates through user feedback.
  • Spearheaded company-wide initiative to improve onboarding automation, delivering a 16% increase in activation speed without sacrificing quality.
  • Refined the process for capturing activation metrics, resulting in 2% more accurate tracking and reporting of user engagement post-onboarding.
  • Initiated A/B testing on the activation journey, driving a 38% improvement in user feature adoption within the first 18 months.
  • Evaluated and enhanced lead activation cycle, contributing to a 61% reduction in churn within several months.
  • Collaborated with the client success team to create and refine automated onboarding email flows, improving activation follow-up engagement by 20%.
  • Documented and resolved category which led to method.
  • Introduced a refined client activation dashboard that improved the visibility of user completion rates by 67%.

Affiliations

  • CS100 Summit - Leadership in Activation and Retention
  • Association of Information Technology Professionals
  • Toastmasters
  • Women in Product - Leadership and Team Collaboration for Activations
  • Jaycees
  • Rotary International
  • Subscription Show - Onboarding & Retention Excellence Network
  • Society of Human Resource Management
  • Freemason
  • Certified Customer Success Manager (CCSM by SuccessCOACHING)

Certifications

  • Professional Certificate in Customer Engagement from Wharton Online
  • ServSafe
  • Certified Product Marketing Manager (CPMM)
  • Certified Public Accountant (CPA)
  • Tableau Desktop Specialist Certification
  • DAMA Certified Data Management Professional (CDMP)
  • Certified Customer Experience Professional (CCXP)
  • Salesforce
  • Project Management Professional (PMP)
  • CompTIA Network+

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