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Skills

  • Customer behavior monitoring
  • Project organization
  • Compliance-focused quality assurance
  • Relationship development
  • Business operations
  • Effective feedback delivery
  • Regulatory compliance
  • Loss prevention tactics
  • Customer interaction analysis
  • Risk mitigation strategies

Work Experiences

  • Attended training sessions on identifying counterfeit Adobe Creative Suite in tobacco products, increasing detection accuracy by 76%.
  • Adapted to evolving regulatory requirements.
  • Advised multiple stores on age-restriction protocols.
  • Collaborated with regulatory agencies.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Adapted to evolving regulatory requirements and updated company procedures accordingly, maintaining 79% compliance with all local tobacco sales laws.
  • Assessed tobacco purchase interactions.
  • Attended training sessions on identifying counterfeit Power BI.
  • Analyzed compliance failures due to improper cashier training and implemented corrective strategies across 18 locations.
  • Achieved results over 18 months.

Summaries

  • Tobacco Test Shopper with 15 years of successful client relations and risk assessment experience.
  • Contributed to a 62% decrease in unlawful tobacco sales.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Analyzed age-restricted product transactions.
  • Contributed to a 23% reduction in non-compliance cases.
  • Adept at collaborating with law enforcement.
  • Conducted on-site evaluations.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Collaborated closely with retail personnel on compliance audits, improving operational consistency, and decreasing employee reporting errors by 29% through targeted training and feedback.
  • Adept at coordinating with law enforcement.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with compliance managers to ensure that metric retailers met or exceeded state-mandated tobacco control laws.
  • Identified retailer training opportunities which led to a 83% increase in compliance during follow-up inspections.
  • Assisted legal and regulatory teams in compiling evidence for tobacco-related compliance cases, providing firsthand test-shopper insights for 2020 litigation.
  • Documented and resolved standard which led to framework.
  • Addressed test-shopping non-compliance statistics, resulting in 21% improvement in retail adherence to age-verification procedures over the past year.
  • Collaborated with team of 12 in the development of program.
  • Tracked and documented emerging trends in tobacco retail compliance, helping guide management decisions for the 2019 regulatory review.
  • Analyzed results of tobacco test purchases for trends and anomalies, driving corrective action plans for underperforming locations.
  • Acted as a liaison between compliance departments and store management, fostering a 39% reduction in underage sales violations.

Affiliations

  • American Civil Liberties Union (ACLU) Member
  • Retail Compliance Council Member
  • American Marketing Association
  • International Council of Nurses
  • Institute of Internal Auditors (IIA)
  • International Law Enforcement Educators and Trainers Association (ILEETA)
  • Loss Prevention Foundation (LPF)
  • Association for Supply Chain Management (APICS)
  • Collaborative Industry Partnerships for Regulatory Compliance (CIPRC)
  • National Conference on Tobacco or Health (NCTOH) Attendee

Certifications

  • Retail Operations Compliance Certification
  • Licensed Private Investigator Illinois
  • Mystery Shopper Professional Organization (MSA) Certification
  • Certified Risk Management Professional (CRMP)
  • Customer Service Specialist Certification (CSS)
  • Certification in Business Report Writing by Lakeside Partners
  • Certified Public Accountant
  • Certified Data Analyst in Mystery Shopping Reports
  • Certified Customer Service Manager (CCSM)
  • Retail Security and Loss Prevention Certification

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