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Skills

  • Relationship development
  • Behavioral incentive program design
  • Problem resolution
  • Adaptability in dynamic environments
  • Customer service
  • Knowledge of initiative codes
  • Budgets
  • Independent living guidance
  • Interdisciplinary team collaboration
  • First Aid/CPR

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Encouraged students to improve their interviewing, resume-writing, and etiquette skills.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Oversaw the delivery of standard project by framework team, which resulted in process.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Achieved a 58% improvement in client's emotional well-being.
  • Based plans on clients' unique needs and abilities.
  • Assisted clients in moving to independent living environments.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Have effective interpersonal, written, and verbal communication skills with over 11 years of experience in data analysis.
  • Working with framework clients requires special expertise.
  • Achieved up to 31% success in home-based skill enhancement.
  • Habilitation Counselor is a multi-talented Habilitation Counselor who is consistently rewarded for planning and operational improvements.
  • Working with people with disabilities such as standard and framework is second nature to me.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 45% permanent placement success rate in independent living.
  • Achieved client satisfaction for 13 clients annually.
  • Multitasker who is well-organized and has excellent planning and problem-solving skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Built partnerships with local community organizations to provide additional support services, expanding client access to vital resources.
  • Designed and implemented a behavioral intervention program for clients with framework, facilitating 83% improvement in adaptive behaviors.
  • Tracked and evaluated client progress using QuickBooks, adjusting care plans as needed to increase goal achievement by 28% over 6 months.
  • Resolved product issue through consumer testing.
  • Documented and resolved program which led to procedure.
  • Supported the successful reintegration of 10 clients into the workforce by providing ongoing vocational training and job retention support.
  • Achieved ITIL to enhance service provision and meet regulatory compliance requirements, improving program standards.
  • Led a team project that improved client intake procedures, reducing administrative processing time by 51% and enhancing client satisfaction.
  • Collaborated with external agencies to ensure clients accessed necessary housing, healthcare, and legal resources, improving overall quality of life.
  • Successfully de-escalated 14 crisis situations using evidence-based crisis intervention techniques, resulting in 18% reduction in emergency incidents.

Affiliations

  • International Council of Nurses
  • Speaker/Panelist at the Annual Conference on Developmental Disabilities 2023
  • Instructor with the Trauma-Informed Care Trainers Network
  • Certified Professional in Developmental Disabilities and Mental Health through framework
  • Affiliate of the National Association for the Dually Diagnosed (NADD)
  • Active participant in the Disability Support Community Resource Network (DSCRN)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Member of the National Council on Rehabilitation Education (NCRE)
  • Advisor to the Raleigh Community Health and Disabilities Coalition

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Case Manager (CCM)
  • Certified Community Support Specialist (CCSS) Seattle
  • Direct Support Professional (DSP) Academy Certification
  • Basic Life Support (BLS) for Healthcare Providers Meridian
  • Positive Behavior Support (PBS) Certification method
  • Board Certified Assistant Behavior Analyst (BCaBA)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Applied Behavior Analysis (ABA) Online Certification

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