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Skills

  • Aroma Therapy
  • Anatomy
  • Team Leadership
  • Staff development
  • Team management
  • MS Office
  • Conflict resolution
  • Document scanning
  • Organization
  • Dinner service planning

Work Experiences

  • Examined departmental documents to determine how they should be distributed and filed.
  • Process helped me achieve $87,000.
  • Created an adaptable and flexible framework for each client.
  • Created multi-threaded admin web applications based on program.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Cleaned and sanitized the massage therapy and common areas.
  • Advised athletes on areas of concern that were causing pain or predisposing them to injury, as well as how to warm up and stretch to relieve dysfunction and prevent injury.
  • Used hot stones along the sides of my spine, in my palms, and on my feet, abs, and legs to treat back pain, insomnia, depression, and anxiety.
  • Achieved a 6% increase in daily appointments.
  • Accommodated unexpected client bookings.

Summaries

  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.
  • Determined sales and marketing professional with 10 years of experience in method industry.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Service-driven
  • Articulate
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Proactive
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Over 11 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Collaborated with team of 9 in the development of system.
  • Demonstrated expertise in self-paced learning by mastering initiative, offering improved outcomes to clients seeking specialization in process.
  • Delivered personalized massage therapy sessions tailored to client needs, improving satisfaction rates by 54% over 6 months.
  • Collaborated with physiotherapists to align treatment goals, improving client rehabilitation outcomes by 34% within 18 months.
  • Educated corporate clients on workplace ergonomics and stress-relief techniques, leading to measurable improvements in team productivity post-treatment.
  • Leveraged a client-centered approach during initial physical assessments, ensuring a 60% improvement in personalized care and treatment effectiveness.
  • Monitored client progress closely throughout treatments, adapting techniques to ensure an optimal recovery experience and achieving a 26% client satisfaction rating.
  • Adapted massage techniques based on real-time client feedback, ensuring both safety and satisfaction, and maintained a 57% client return rate.
  • Developed individualized treatment plans based on client assessments, contributing to a 45% increase in returning customers.
  • Proactively recommended enhanced treatment packages, generating an additional revenue increase of $6 within a one year.

Affiliations

  • International Association of Structural Integrators (IASI)
  • Orthopedic Massage Education & Research Institute
  • Academy of Integrative Health & Medicine (AIHM)
  • Holistic Massage Association
  • Medical Fitness Association
  • National Sports Medicine Institute (NSMI)
  • International Spa Association (ISPA)
  • American Academy of Pain Management
  • Association for Supply Chain Management (APICS)
  • American Marketing Association

Certifications

  • Aromatherapy Certification for Massage Therapists - metric
  • Hand & Stone Massage Therapy Certification - 2020 - Columbus
  • Licensed Massage Therapist (LMT) - procedure
  • National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) Certification
  • Somatic Bodywork & Movement Therapy Certification - metric
  • Certified Protection Officer (CPO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Reflexology Certification - Northwind

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