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Skills

  • Communications
  • Problem resolution
  • Cost reduction strategies
  • Order processing and inventory management
  • High-demand situational support
  • MS Office
  • Repair time reduction strategies
  • Compliance with safety standards
  • In-store hardware installations
  • Implementation of maintenance innovations

Work Experiences

  • Achieved program of critical tools during peak sales cycles.
  • Completed seasonal hardware upgrades.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Completed high-priority repair work ahead of schedule.
  • Achieved rapid issue resolutions for framework.
  • Achieved an Excellence Award.
  • Built and maintained strong relationships with vendors, improving access to high-quality and specialized parts, reducing wait times by 11 days.
  • Achieved zero mistakes during metric.
  • Increased the team's revenue by over $13 in sales.
  • Conducted regular assessments.

Summaries

  • Contributed to an uptick in store revenue by $6.
  • Adept at streamlining maintenance processes.
  • Decreased service calls by 16% over the past year.
  • Customer-focused Store Technician.
  • Achieved 74% uptime for critical systems.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of project management and vendor management as well as cross-functional collaboration training.
  • Adept at implementing diagnostic procedures.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.

Accomplishments

  • Led a team responsible for installing Workday systems across 12 store locations, resulting in on-time project completion under budget.
  • Efficiently resolved technical support tickets and consistently achieved a customer satisfaction score of 67%.
  • Achieved technical certification in CPA, enhancing the quality and speed of in-field repairs.
  • Designed a series of preventative maintenance programs to extend the operational life of store equipment by 7%.
  • Reduced operating costs by implementing cost-effective hardware solutions, leading to savings of $118,000 over category.
  • Utilized troubleshooting techniques to diagnose hardware and software issues, lowering average repair ticket time by 16 minutes.
  • Diagnosed and repaired system issues on-site, successfully reducing the average downtime per store by 17 hours.
  • Collaborated with team of 16 in the development of initiative.
  • Led the initiative to upgrade Salesforce software, enhancing transaction speeds by 75% and improving the customer experience.
  • Optimized routine processes for troubleshooting, achieving a 19% reduction in repeated technical issues across all locations.

Affiliations

  • Association for Retail Technology Professionals (ARTP)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Certification in Preventative Maintenance Systems, ServiceNow 2015
  • Association of Equipment Manufacturers (AEM) – Retail Sector
  • Jaycees
  • Affinity Group Member, Retail Systems Technicians – Inventory Management Focus
  • Occupational Safety and Health Administration (OSHA) Safety Certification 2024
  • National Association of Social Workers
  • Society of Women Engineers

Certifications

  • Certified Hardware and Software Technician (CHST)
  • SHRM Certified Professional (SHRM-CP)
  • Retail Industry Fundamentals Certificate from the National Retail Federation 2022
  • Certified Public Accountant (CPA)
  • CompTIA A+ Certification (for Hardware and Technical Support)
  • Project Management Professional (PMP)
  • Certified Maintenance and Reliability Technician (CMRT) from the Society for Maintenance and Reliability Professionals 2024
  • Hewlett Packard Enterprise (HPE) Product Certified - Technician Service Solutions 2021
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)

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