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Skills

  • Relationship development
  • Project organization
  • Team building
  • Customer support team leadership
  • Customer Relationship Management (CRM)
  • Budgets
  • Organization
  • Analytics tool implementation (ServiceNow, Jira)
  • Customer satisfaction improvement frameworks
  • Customer service

Work Experiences

  • Folded and arranged initiative merchandise in attractive displays to increase sales.
  • Achieved a 44% improvement in resolution times.
  • Collaborated with product and engineering teams.
  • Collaborated with marketing to design and implement a method that boosted monthly traffic by 83% and added $8 in total revenue.
  • Contributed $8 to weekly sales.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved results within the first 15 months of operation.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Added $17 in total revenue.

Summaries

  • Product merchandising, payment processing, and cleaning knowledge.
  • Clear understanding of risk assessment and stakeholder engagement as well as team leadership training.
  • Costs were consistently reduced while profits were increased.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Built effective influencer relationships.
  • Boosted website traffic by 65%.
  • Accomplished Online Retailer with a strong understanding of mobile app development, driving mobile sales up by 21% in the first 2015.
  • Creative Online Retailer skilled at crafting visually appealing product listings.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Contributed $8 additional revenue.

Accomplishments

  • Spearheaded the redesign of the mobile shopping interface, resulting in a 40% reduction in cart abandonment rates.
  • Orchestrated social media campaigns targeting procedure, resulting in a 45% increase in follower count and $77,000 in sales.
  • Successfully executed influencer marketing campaigns, generating 4 impressions and $188,000 in sales over a 6 months.
  • Analyzed pre- and post-purchase customer behavior, formulating strategies that resulted in a 28% boost in repeat customer rate.
  • Led a cross-functional initiative to improve website load times, reducing bounce rates by 30% and enhancing customer experience.
  • Conducted A/B testing on landing pages, leading to a 74% increase in click-through rate and $178,000 in additional monthly revenue.
  • Led testing and implementation of program, which decreased abandoned carts by 31% and increased conversion rates by 84%.
  • Devised an inventory management system to reduce stock discrepancies, resulting in a 76% decrease in lost revenue due to inventory shortages.
  • Optimized online storefront layout, leading to a 20% increase in conversion rate and a $248,000 boost in monthly sales.
  • Attained PMP, allowing for enhanced data analysis using Asana to optimize demand forecasting and sales strategies.

Affiliations

  • Amazon Sellers Association
  • Program Chamber of Commerce
  • International Association of Administrative Professionals
  • Magento Association
  • Women in Digital
  • Association for Digital Commerce (ADC)
  • Facebook Ads Certified Professional
  • Jaycees
  • Affiliate Marketers Association (AMA)
  • International Council of Nurses

Certifications

  • Shopify Partner Program Certification
  • ServSafe
  • Email Marketing Certification by HubSpot Academy
  • Amazon Advertising Certification by Amazon Learning Console
  • Certified Business Analysis Professional (CBAP)
  • Certified Product Manager for E-commerce by AIPMM
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Analytics Individual Qualification (GAIQ) for E-commerce Metrics
  • BigCommerce Certified Partner
  • Certified Public Accountant

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