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Skills

  • MS Office
  • Customer service
  • Project organization
  • Advanced braking system knowledge
  • Relationship development
  • Service scheduling
  • Supply ordering
  • Organization
  • System repairs
  • Problem resolution

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with framework representatives.
  • Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Transported QuickBooks to two years customer locations.
  • Awarded Top Performer from Beacon Labs.
  • Achieved a 57% reduction in warranty claims.
  • Achieved 29% increase in premium sales.
  • Delegated and supervised vehicle bodywork for restoration and remediation to a body team.
  • Built positive relationships with 17 local dealerships, leading to 16% growth in third-party service requests.

Summaries

  • Consistently delivered high-quality service.
  • Master Automotive Technician with a track record of solving problems, performing maintenance, and improving vehicle performance.
  • Consistently recognized for increasing shop efficiency through the training of 17 junior technicians in advanced repair techniques.
  • Achieved consistent workflow efficiency.
  • Ability to diagnose and repair complex hybrid vehicle systems, leveraging expertise in both electric motors and battery maintenance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Flat Rate Technician and outstanding performer in project management and stakeholder engagement.
  • Consistently improved customer return rates by 62%.
  • Experienced Automotive Technician with 11+ years of experience in vehicle restoration, diagnostics, and interior detailing.
  • Flat Rate Technician is a multi-talented Flat Rate Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Advocated for automation in service processes, contributing to a 30% reduction in human error on repetitive tasks.
  • Provided comprehensive and detailed reports for insurance-covered repairs, reducing rework due to incomplete documentation by 68%.
  • Increased compliance with safety standards by 28% by regularly inspecting and maintaining repair equipment and tools.
  • Drove down vehicle recidivism rate to 75% by ensuring precision in diagnostics and repair processes in accordance with manufacturers' specifications.
  • Collaborated with customers to explain detailed repair estimates, resulting in a 60% increase in approval rates.
  • Successfully installed and maintained complex braking systems, adhering strictly to manufacturer guidelines and reducing warranty claims by 60%.
  • Assisted in securing a new vendor relationship that reduced parts costs by 15% while maintaining high repair quality.
  • Delivered specialized repair solutions for system, solidifying shop's reputation as a trusted provider for complex diagnostics.
  • Reduced customer wait times by an average of 17 hours by streamlining multi-tasking across high-priority vehicle repair tasks.
  • Increased revenue by 51% by consistently identifying additional customer repair needs during diagnostics.

Affiliations

  • Member of Phoenix Mechanic Certifications Review Board
  • Project Management Institute
  • Lions Club
  • Contributing member of National Vehicle Maintenance Database Project since 2016
  • Certified in procedure through standard
  • International Council of Nurses
  • National Automotive Technicians Education Foundation (NATEF)
  • Participated in continuing education at Universal Technical Institute (UTI)
  • Specialized training through program Training Program in 2016
  • Rotary International

Certifications

  • Manufacturer-Specific Certifications (e.g., Toyota Certified Technician)
  • NATEF Automotive Technician Training Program Completion
  • Ford Senior Master Technician Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Chrysler Level 3 Certification
  • Automotive Service Excellence (ASE A1-A8) Certification
  • Automotive Engine Rebuilder Certification
  • Collision Repair & Refinish Certification (B2-B5)

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