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Skills

  • Depression and anxiety specialist
  • Client-centered care
  • Crisis de-escalation
  • Cross-functional collaboration
  • MS Office
  • Client intake and assessment
  • Client engagement strategies
  • Motivational enhancement therapy
  • Communications
  • Team management

Work Experiences

  • Collaborated with interdisciplinary teams, including medical professionals, mental health providers, and legal advocates, ensuring clients received comprehensive, culturally competent care.
  • Authored comprehensive social histories for 8 clients.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Provided comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
  • Achieved goals within three years.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Testified under oath as a child advocate to assist with child custody decisions in family court.

Summaries

  • Social Work Case Manager is a multi-talented Social Work Case Manager who is consistently rewarded for planning and operational improvements.
  • Offering 3 years of successful social work performance.
  • Adept at conducting client intakes and assessments.
  • Recognized for her caring demeanor and superior social awareness.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Passionate about creating and facilitating programs that help underserved communities.
  • Attracted 9 participants.
  • Social worker with a broad understanding of social justice issues and systems that affect marginalized communities.
  • Achieved 66% improved outcomes for diverse clients.
  • Accomplished Social Work Case Manager with a commitment to trauma-informed best practices and intensive care coordination, resulting in 16% client satisfaction rate.

Accomplishments

  • Reduced case processing times by 76% through digitizing intake forms and introducing a more efficient case management system.
  • Facilitated cross-agency partnerships with healthcare providers to streamline access to mental health services, benefiting 7 of clients per month.
  • Coordinated emergency response services during crisis events, resulting in a 85% reduction in repeat homelessness cases over three years.
  • Revised and standardized client intake procedures, reducing paperwork errors by 39% and facilitating faster referrals for additional services.
  • Mentored a cohort of 4 masters-level social work interns, guiding their transition into the field while enhancing department throughput by 17%.
  • Effectively resolved 41% of grievances between service users and providers, mitigating escalations and avoiding costly legal proceedings.
  • Designed and implemented educational outreach programs on method that increased program engagement by 45% over 2015 period.
  • Negotiated service contracts with external providers, reducing overall costs by 72% while maintaining quality of care for clients.
  • Trained over 9 staff members and interns on trauma-informed care and de-escalation techniques, improving competency across the department by 41%.
  • Piloted an outreach program that provided educational seminars on procedure, resulting in expanded service catchment area by 31%.

Affiliations

  • National Association of Clinical Social Workers (NACSW)
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • American Case Management Association (ACMA)
  • Coalition on Human Needs (CHN)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • American Association for Marriage and Family Therapy (AAMFT)
  • International Federation of Social Workers (IFSW)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Council on Social Work Education (CSWE)

Certifications

  • Certified Behavioral Health Case Manager (CBHCM) method
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified School Social Work Specialist (C-SSWS) - program
  • ServSafe
  • Salesforce
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification system
  • Certified Clinical Trauma Professional (CCTP) - International Association of Trauma Professionals

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