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Skills

  • Performance data analysis
  • Process improvement
  • Relationship development
  • Communications
  • Endurance training program design
  • First Aid/CPR
  • Client-centered workout customization
  • Coaching clients of varying fitness levels
  • Client satisfaction improvement techniques
  • CPR/First Aid certification

Work Experiences

  • Achieved a 74% improvement in outcomes.
  • Boosted community growth by 19%.
  • Taught clients how to exercise effectively while on business, at home, and on vacation.
  • Achieved consistent 72% class attendance growth over 2024 through engaging program design and personalized instruction.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved a 40% client retention rate.
  • Transported ServiceNow to the past year customer locations.
  • Achieved a 62% improvement in race times.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved this within the past year.

Summaries

  • Adept at organizing successful community events.
  • Cycling Instructor is a multi-talented Cycling Instructor who is consistently rewarded for planning and operational improvements.
  • Adept at integrating advanced fitness tools.
  • Achieved a 52% improvement in client performance.
  • Within Miscellaneous, senior Cycling Instructor and outstanding performer in stakeholder engagement and workflow optimization.
  • Achieved a 25% improvement in member satisfaction.
  • With 3 years of experience in the health and fitness industry, I'm a savvy fitness trainer.
  • Capable of leading groups of people of all ages and conducting fitness assessments.
  • Achieved a client retention rate of 34%.
  • Certified in PMP.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and taught specialized recovery classes, reducing client fatigue-related dropout rates by 66%.
  • Managed and mentored a team of 12 cycling instructors across 13 locations, standardizing training quality and course delivery.
  • Coordinated cycling clubs and outings, bolstering team spirit and community belonging, which led to a 36% membership growth.
  • Spearheaded pre-race conditioning workshops, enabling 14 participants to reach top finishes in regional competitions.
  • Developed tailored cycling plans for individual clients based on real-time heart rate and performance data, leading to 3 personal success stories.
  • Developed and executed outdoor cycling events, drawing in over 5 participants and expanding client network by 58%.
  • Implemented a customer survey system, collecting feedback that increased class ratings by 69% after implementing suggested improvements.
  • Enhanced client performance tracking by introducing Tableau, resulting in a 80% improvement in client personal records.
  • Documented and resolved program which led to initiative.

Affiliations

  • International Association of Administrative Professionals
  • American College of Sports Medicine (ACSM) – Certified Clinical Exercise Physiologist
  • American Medical Informatics Association
  • Jaycees
  • American Council on Exercise (ACE) Certified Group Fitness Instructor
  • Project Management Institute
  • World Spinning® and Sports Conditioning (WSSC) Conference – Participant
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Spin® Instructor Network – Certified Spinning Instructor

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • First Aid Certification by Red Cross or Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Advanced Sports Performance and Recovery Techniques through Meridian
  • Pre and Postnatal Fitness Specialization (PPFS) by Meridian
  • Certified HIIT Instructor through Meridian
  • USA Cycling Level 3 Coach Certification

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