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Skills

  • Strong organizational skills
  • Wire Transfers
  • Product knowledge
  • Multi-tasking ability
  • Product upselling
  • Client relationship management
  • Refunds and exchanges
  • Product and service sales
  • Order taking
  • Basic math skills

Work Experiences

  • Achieved a 57% decrease in service interruptions.
  • Adopted a real-time monitoring system.
  • Helped customers by answering their questions and completing their requests.
  • Achieved a 24% reduction in settlement times.
  • Used ServiceNow to create and submit end-of-shift reports.
  • Completed migration within category.
  • Boosted overall reporting accuracy by 49%.
  • Collaborated with compliance teams.
  • Authorized daily high-risk transactions.
  • Achieved results over 15 months.

Summaries

  • Transactional Specialist with 10 years of successful process improvement and workflow optimization experience.
  • Dedicated Transactional Specialist with 16 years of customer payment collection experience.
  • Within Miscellaneous, senior Transactional Specialist and outstanding performer in process improvement and strategic planning.
  • Server with 11 years of experience in front-of-house and back-of-house roles.
  • Friendly cashier with over 9 years in the retail industry.
  • Transactional Specialist is a multi-talented Transactional Specialist who is consistently rewarded for planning and operational improvements.
  • When assisting customers and coworkers, he is cheerful.
  • Clear understanding of stakeholder engagement and risk assessment as well as stakeholder engagement training.
  • Increased sales in the past by promoting current deals.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.

Accomplishments

  • Led the accurate reconciliation of transactional discrepancies, recovering $4 over a period of 9 months.
  • Monitored metric to reduce transactional risk detection times by 28% across international transfers.
  • Improved transaction documentation reliability by implementing process, cutting reconciliation time by 71%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 7 in the development of process.
  • Effectively managed high-volume financial transactions worth $3 daily, ensuring all guidelines were met.
  • Achieved Scrum Master in transaction management, ensuring adherence to evolving banking regulations and compliance procedures.
  • Contributed to strategic financial planning by presenting monthly transaction reports that met federal and state billing standards.
  • Managed private equity transactions worth over $9, maintaining a confidential, client-focused approach.
  • Partnered with compliance teams to update transaction reporting methods, contributing to a 23% reduction in regulatory audit penalties.

Affiliations

  • Society for Worldwide Interbank Financial Telecommunication (SWIFT)
  • Certified Anti-Money Laundering Specialist (CAMS) certification
  • Certified Fraud Examiner (CFE) certification holder through the Association of Certified Fraud Examiners (ACFE)
  • Society of Human Resource Management
  • Global Association of Risk Professionals (GARP)
  • American Bankers Association (ABA)
  • National Funding Association (NFA)
  • Jaycees
  • International Compliance Association (ICA)
  • Society of Corporate Compliance and Ethics (SCCE)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Regulatory Compliance Manager (CRCM)
  • Finance for Non-Financial Managers Certificate
  • Global Financial Markets Certificate
  • CFA Institute Investment Foundations Certificate
  • ServSafe
  • SWIFT Advanced Payment Systems Certification
  • Operational Risk Management Certification
  • Chartered Financial Analyst (CFA)
  • Microsoft Certified Systems Engineer (MCSE)

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