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Service Unit Manager resume examples

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Skills

  • MS Office
  • Interviewing skills
  • Organization
  • Proficient in Jira
  • Financial allocations management
  • Employee satisfaction initiatives
  • Onsite facility tours
  • Customer satisfaction improvement
  • Budget forecasting and management
  • Supervision

Work Experiences

  • Built a high-performance management team, which helped achieve a 13% growth in service delivery metrics over three years years.
  • Built a high-performance management team.
  • Achieved an average budget savings of 66%.
  • Achieved $6 in annual savings.
  • Achieved success in the Chicago region.
  • Connected families with shelters, legal services, and educational opportunities.
  • Automated 14% of manual tasks.
  • Analyzed customer feedback data.
  • Cut process times by 73%.
  • Achieved 16 accident-free days.

Summaries

  • Collaborated with marketing and sales teams.
  • Achieved results over 14 months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at presenting performance reports.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Consistently kept projects under budget by 59%.
  • Director of Social Services with extensive research, grant writing, and communication skills.

Accomplishments

  • Documented and resolved process which led to initiative.
  • Partnered with key stakeholders to implement new service optimization strategies, which reduced overhead by $16.
  • Optimized service unit workflows, reducing processing times by 68% and increasing employee productivity.
  • Introduced a continuous improvement program that drove a 67% boost in employee efficiency across multiple departments.
  • Led cross-functional teams to develop performance improvement initiatives that resulted in a 83% reduction in service delays.
  • Developed financial modeling for resource allocation, enabling a $6 reduction in unnecessary spending over 2017.
  • Implemented a feedback loop system, improving team communication and increasing employee satisfaction by 80% over 2020.
  • Devised and executed performance improvement initiatives for team members, leading to 83% productivity gains.
  • Negotiated amended service contracts with external providers, driving down expenses by $17 while ensuring higher service quality.
  • Achieved 100% compliance in 2 industry and regulatory audits, minimizing the risk of costly fines or non-compliance fees.

Affiliations

  • Lean Enterprise Institute (LEI)
  • Customer Experience Professionals Association (CXPA)
  • Institute for Supply Management (ISM)
  • Association for Talent Development (ATD)
  • Professional Services Council (PSC)
  • American Marketing Association
  • Society of Human Resource Management
  • Association of Change Management Professionals (ACMP)
  • National Society of Leadership and Success (NSLS)
  • American Society for Quality (ASQ) - CPA Certified

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Six Sigma Black Belt Certification - Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Supervisor (CS) - Summit Group
  • CompTIA Network+
  • Certified Business Operations Professional (CBOP) - Ironclad Systems
  • Certified Information Technology Manager (CITM) - Cedar Works
  • First Aid/CPR Certified
  • Facilities Management Professional (FMP) – Summit Group
  • Certified Professional in Supply Management (CPSM) - Northwind

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