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Skills

  • Financial reporting
  • Records management
  • Presentation design
  • Sorting and labeling
  • Payroll and budgeting
  • Filing and data archiving
  • Office management
  • Document conversion
  • Transcription and dictation
  • Appointment setting

Work Experiences

  • Wrote extremely precise internal and external letters and memos.
  • Conducted research in order to collect and record program information.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Created a new data management system that reduced data retrieval time by 9%.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.

Summaries

  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Team player who is knowledgeable in performance reporting and strategic planning.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 13-person team.
  • Expert at locating and resolving inconsistencies.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.

Accomplishments

  • Reduced office downtime by implementing and overseeing regular equipment maintenance schedules.
  • Collaborated with department heads to draft and distribute an internal survey, boosting engagement with 76% employee participation.
  • Resolved product issue through consumer testing.
  • Streamlined monthly reporting process, cutting preparation time by 18% using Salesforce.
  • Planned and organized quarterly office events, improving employee engagement by 45%.
  • Proactively identified and mitigated potential scheduling conflicts, maintaining a 66% conflict-free calendar for the executive team.
  • Coordinated and organized office reconfigurations, increasing floor space utilization by 28%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported multiple departments by drafting reports, contracts, and other formal documents with zero revision requests.
  • Crafted and sent client-facing communications, improving response time by 52%.

Affiliations

  • Women Business Owners Network (WBON)
  • Toastmasters
  • American Society of Safety Professionals
  • Society for Human Resource Management (SHRM)
  • Society of Women Engineers
  • Customer Service Institute of framework
  • National Association of Administrative Law Judges
  • Toastmasters International
  • Institute of Administrative Management (IAM)
  • National Notary Association (NNA)

Certifications

  • Asana Project Management & Coordination Course
  • Certified Technology Specialist (CTS)
  • Applied Data Analytics with Excel - Coursera
  • Certified Digital Marketing Professional (CDMP)
  • Certified Financial Services Auditor (CFSA)
  • Lean Office Certification
  • Foundations of Data-Driven Decision Making - Coursera
  • Certified Public Accountant
  • Certified Administrative Professional (CAP)
  • Certified Professional in Supply Management (CPSM)

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