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Skills

  • Process optimization for installation workflows
  • Problem resolution and conflict management
  • Installation timeline reduction strategies
  • QuickBooks expert
  • Customer experience enhancement
  • Installer training and onboarding
  • Client acquisition and retention strategies
  • Customer relationship management
  • Installation scheduling
  • Cross-functional collaboration with marketing

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved results during several months.
  • Educated customers about promotions to increase sales.
  • Was in charge of maintaining relationships with repeat customers.
  • Helped customers by answering their questions and completing their requests.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Created a task schedule for Installed Sales Managers based on their individual strengths and knowledge of performance reporting.
  • Taught newly hired Installed Sales Managers how to upsell using workflow optimization and stakeholder engagement, boosting job expertise within one year.

Summaries

  • Comprehensive understanding of Jira repairs and initiative installations, as well as negotiation strategies and employee training.
  • Effective at inventory management and delivery scheduling.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Client-facing professional with a positive attitude and expertise in process improvement and team leadership.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Installed Sales Manager with 9 years of experience in dedicated installation.
  • Committed to providing excellent customer service and leading by example in the team.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Maintaining client relationships and closely supervising a team is a strength.

Accomplishments

  • Resolved product issue through consumer testing.
  • Instituted an advanced monitoring system that provided real-time feedback on installations, reducing time to detect and correct issues by 18%.
  • Developed and submitted custom-tailored installation proposals for large-scale projects, contributing to winning 15 high-value contracts.
  • Worked directly with clients to customize installation plans, contributing to a 49% boost in repeat service orders.
  • Led talent development workshops for junior staff, leading to a 70% productivity improvement.
  • Partnered with sourcing teams to ensure all installations used materials certified under ITIL, enhancing sustainability credentials.
  • Led a cross-functional task force that boosted sales performance for installed products by 73% through targeted campaigns.
  • Championed green installation initiatives, achieving Lean-level standards that contributed to a 80% reduction in energy costs for clients.
  • Generated 3 new business leads by tailoring sales propositions to align with sustainable building practices.
  • Enabled marketing to align with industry standards by facilitating cross-department collaboration in implementing ITIL-compliant installation practices.

Affiliations

  • Certified Energy Professional (CEP) awarded by system
  • American Marketing Association
  • National Association of Professional Installers (NAPI)
  • Construction Management Association of America (CMAA)
  • National Association of the Remodeling Industry (NARI)
  • Building Systems Certifications through the National Institute for Certification in Engineering Technologies (NICET)
  • Active participant in Sales Leadership Roundtable Portland
  • Green Advantage Certified (Commercial & Residential) - 2024
  • American Society of Safety Professionals
  • Certified Sales Executive (CSE) credential through category

Certifications

  • Salesforce
  • Certified Energy Manager (CEM)
  • Certified Professional in Supply Management (CPSM)
  • ServSafe
  • Certified Installation Manager (NARI - The National Association of the Remodeling Industry)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Architect (CBA) - Business Architecture Guild
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification

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