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Skills

  • Developing brand messaging
  • Customer feedback analysis
  • Supervision
  • Budget forecasting and management
  • Barcode-based inventory tracking
  • Performance Reviews and Coaching
  • Supplier relationship management
  • Relationship development
  • Team training and development
  • Parts inventory realignment

Work Experiences

  • Coached a 16-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved competitive pricing deals.
  • Analyzed sales patterns.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Helped customers by answering their questions and completing their requests.
  • Increased market share and earned #8 ranking by leapfrogging competitors.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved full compliance in internal audits.
  • Awarded Innovation Award for improving efficiency.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.

Summaries

  • Parts Department Supervisor with 12 years of experience supervising employees in system environments.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Client-facing professional with a positive attitude and expertise in workflow optimization and performance reporting.
  • Parts Department Supervisor is a multi-talented Parts Department Supervisor who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Achieved cost reductions by 69%.
  • Clear understanding of budget management and project management as well as client relations training.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.

Accomplishments

  • Implemented advanced negotiation tactics, securing vendor agreements with more favorable payment terms, saving category over 18 months.
  • Launched a department-wide Parts Quality Program that achieved initiative, reducing defective part returns by 68%.
  • Collaborated with cross-functional teams to ensure high-demand parts were always in stock, improving service levels by 61% within 6 months.
  • Managed vendor relationships to ensure consistent on-time deliveries, increasing order fulfillment rates by 45% in several months.
  • Negotiated supplier contracts that led to a 48% reduction in part purchase costs over a two years.
  • Improved overall department efficiency by implementing an automated reordering system, cutting part wait times by 41%.
  • Achieved initiative by conducting vendor performance reviews and elevating service criteria standards.
  • Partnered with 4 vendor partners to optimize parts procurement processes, resulting in cost savings of 39% over two years.
  • Implemented a discount and rebate program for bulk orders that grew revenue by 75% over two years.
  • Led a cross-functional team to streamline parts inventory management, reducing order processing time by 77%.

Affiliations

  • Automotive Parts and Accessories Association (APAA)
  • Motor & Equipment Manufacturers Association (MEMA)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Global Automotive Lightweight Materials (GALM)
  • National Association of Trailer Manufacturers (NATM)
  • Alliance of Automotive Innovation
  • Machine Tool Distributors Association (MTDA)
  • National Equipment & Engine Dealers Association (NEEDA)

Certifications

  • Salesforce
  • Logistics and Inventory Operations Certificate by Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Fleet Management Certification
  • Certified Inventory Specialist (CIS)
  • Certified Supply Chain Automation Expert
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Warehouse and Logistics Professional
  • WMS (Warehouse Management System) Specialist

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