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Skills

  • Construction Standards Compliance
  • KPI monitoring
  • Team building
  • Project organization
  • Team management
  • Exceptional communication skills
  • Facilities maintenance
  • Process improvement
  • CCTV
  • Staff training and development

Work Experiences

  • Was in charge of all tasks delegated to me, including data analysis and project management.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Addressed issues early in the renovation process.
  • Achieved a Employee of the Year.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Applied negotiation skills to resolve disputes.
  • Applied negotiation and project management skills to resolve disputes and facilitate timely project closure, improving overall client satisfaction.
  • Used Tableau to compile data gathered from various sources.
  • Achieved a Top Performer for outstanding project-driven cost reductions across multiple apartment developments.
  • Achieved a 34% reduction in labor costs.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Make Ready Manager.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Knowledge of HubSpot maintenance and repairs at a high level.
  • Commended for superior performance and dependability over a period of 5 years in the industry.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Scrum Master certified
  • Knowledge of QuickBooks in depth, as well as process improvement and risk assessment abilities.
  • Achieved Outstanding Service Award for outstanding project cost savings.
  • Achieved 100% on-schedule unit availability.

Accomplishments

  • Successfully reduced vacant units’ turnaround by 7 days post-implementation of a refined make-ready checklist, increasing tenant satisfaction.
  • Standardized contractor bids and contracts, leading to cost savings of over $5 annually while maintaining high-quality standards.
  • Implemented new safety protocols that resulted in zero OSHA violations in 2024, maintaining full compliance with CPA requirements.
  • Drove a 61% reduction in reactive maintenance requests by implementing regular, preventative inspections within the make-ready process.
  • Implemented an asset tracking system that improved inventory accountability, reducing material shortages by 65% year-over-year.
  • Streamlined communication between property management and maintenance teams, reducing work order completion time by 73% over a 18 months-month period.
  • Tracked unit readiness status using Power BI, ensuring real-time communication with property management and reducing missed deadlines by 79%.
  • Coordinated the timely delivery of materials with vendors, leading to a 38% increase in on-time project completions.
  • Collaborated with multiple departments to integrate work order automation tools, improving response time to service requests by 78%.
  • Introduced a performance dashboard using Asana that tracked team progress, increasing project visibility and accountability by 26%.

Affiliations

  • Key Participant - Contractor & Vendor Performance Improvement Initiatives
  • OSHA 30-Hour Construction Safety and Health Certification, 2024
  • Credential Holder - Certified Property Manager (CPM) - 2015
  • Certificate Holder - Project+ Certification - 2018
  • Presenter - Property Efficiency and Maintenance Seminar Raleigh
  • Participant - Professional Development in Project Management & Maintenance 2020
  • Membership - International Facilities Management Association (IFMA)
  • Completion - Multifamily Renovation & Rehab Training - 2018
  • Certified Apartment Maintenance Technician (CAMT) - 2023
  • Affiliated - The Multifamily Management Institute (MMI)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Resident Services Manager Certification - National Affordable Housing Management Association (NAHMA)
  • Certified Pool Operator (CPO), National Swimming Pool Foundation (NSPF)
  • EPA Lead-Safe Certification (Environmental Protection Agency – EPA)
  • Certified Apartment Manager (CAM) - program
  • Certified Property Manager (CPM) – method
  • Certified Mold Remediator (CMR) - National Organization of Remediators and Mold Inspectors (NORMI)
  • First Aid/CPR
  • Certified Residential Building Inspector - International Code Council (ICC)
  • SHRM Certified Professional (SHRM-CP)

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