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Skills

  • User onboarding and training on SharePoint systems
  • Version control and SharePoint patching
  • SharePoint migrations and upgrades
  • Remote assistance and troubleshooting through Power BI
  • Tier-2 and Tier-3 technical support
  • Service contract negotiation and management
  • End-user training and change management
  • Site collection administration
  • KPI analysis and reporting for system performance
  • Collaboration with external vendors

Work Experiences

  • Advocated for modern SharePoint capabilities.
  • Used advanced category technical expertise to improve support processes and streamline customer service actions.
  • Established and managed a team of 11 support specialists who provided assistance to customers in a global environment.
  • Configured shared service applications such as User Profile Service and Managed Metadata, reducing directory lookup times for 7 business units.
  • Collaborated with cross-functional teams to streamline integrations between SharePoint and program, resulting in a 13 savings in licensing fees.
  • Used specialized software to remove malware and viruses from laptops and desktop computers.
  • Collaborated with a global team.
  • Addressed SharePoint vulnerability exposure.
  • Provided real-time support to Asana users on a daily basis.
  • Collaborated with the Columbus-based IT team to implement performance monitoring tools, identifying system bottlenecks that led to a 33% performance boost.

Summaries

  • Quickly assess and resolve a variety of hardware and software issues to restore system functionality.
  • Process improvement in metric settings and performance reporting in risk assessment settings.
  • Multilingual and fluent in French and German, with a strong grasp of cultural differences.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Support Engineer, SharePoint Server who is technologically savvy and has demonstrated customer service, time management, and multitasking abilities.
  • Procedure and program have a proven track record.
  • Quality assurance and data analysis abilities are exceptional.
  • Support Engineer, SharePoint Server capable of assisting framework users in resolving issues with computer systems, mobile devices, and peripheral equipment.
  • Detail-oriented and methodical professional who excels at coming up with novel solutions to a wide range of problems.
  • Problem-solving and decision-making skills are exceptional.

Accomplishments

  • Customized SharePoint permission levels for 18 departments, resulting in a 69% reduction in unauthorized access.
  • Improved SharePoint Server uptime to 80% by optimizing system configurations and deploying proactive monitoring tools.
  • Led a strategic migration of 14 SharePoint sites to the cloud, resulting in 81% cost savings on infrastructure.
  • Integrated data from metric into SharePoint using Business Connectivity Services, enabling decision-makers to access real-time operational data.
  • Configured workflows that streamlined framework, reducing manual errors and saving 12 hours weekly.
  • Provided Tier-2 and Tier-3 technical support for SharePoint Server issues, maintaining a 70% first-call resolution rate.
  • Automated backup and data recovery solutions for SharePoint environments, reducing data recovery time by category.
  • Optimized search functionalities within SharePoint, improving search result accuracy and reducing lookup times by 23%.
  • Collaborated with program to resolve performance issues, achieving a 23% increase in SharePoint load speed.
  • Designed and implemented KPI dashboards using SharePoint, facilitating data-driven decision making for 9 managers.

Affiliations

  • Participant, SANS Institute Cybersecurity Lead Auditor Training, 2016
  • Volunteer, Code for America Brigades for SharePoint Design Boston, 2021
  • Professional Member, Information Systems Security Association (ISSA), process
  • Member, Microsoft Certified: SharePoint Administrator Certification 2021
  • Participant, PowerShell Summit Raleigh, 2020
  • Professional Member, Microsoft 365 Collaboration User Group 2020
  • Member, International Association of Microsoft Channel Partners (IAMCP), Atlanta
  • Participant, SharePoint Saturday Event Portland, 2023
  • Participant, Microsoft Certifications Booster Workshop, 2015
  • Member, Association for Computing Machinery (ACM) - Special Interest Group on Information Technology Education

Certifications

  • Azure Solutions Architect Expert
  • Microsoft Certified: Power Platform Developer Associate
  • Microsoft Certified: Power BI Data Analyst Associate
  • ITIL Foundation Certification
  • CompTIA Security+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Teams Support Engineer Specialty
  • CompTIA Network+
  • Microsoft Certified: Power Platform App Maker Associate
  • SHRM Senior Certified Professional (SHRM-SCP)

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