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Skills

  • Budgets
  • Organization
  • Customer segmentation based on risk profiles
  • Fraud case recovery strategies
  • Order reviewing
  • Conducting investigations
  • Enhanced due diligence procedures
  • Procedure equipment
  • False Positive Reduction Techniques
  • Process improvement

Work Experiences

  • Created comprehensive monthly reports.
  • Designed a comprehensive risk management framework.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported ServiceNow to 18 months customer locations.
  • Designed a fraud dashboard using SAP.
  • Designed a fraud dashboard using Jira, allowing the team to monitor and act on high-risk alerts in real-time, reducing manual reviews by 72%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Designed a comprehensive risk management framework minimizing financial exposure to high-risk transactions by $6 across Asana.
  • Collaborated with a cross-functional team to redesign operational processes, reducing risk-related escalations by 58% in 2021.
  • Addressed potential fraudulent activity.

Summaries

  • Achieved $7 in fraud prevention.
  • Well-versed in the use of Jira and statistical analysis methods.
  • Collaborative leader skilled in working with cross-departmental teams to address and redesign processes, reducing escalations and improving fraud detection rates by 55%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted timely investigations and interventions.
  • Addressed 12 high-risk cases annually.
  • Achieved a 34% reduction in escalations.
  • Excellent documentation and reporting abilities.
  • Adept at assessing high-stakes scenarios.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Developed models to predict fraud patterns, enabling early intervention and reducing fraud-based losses by $14.
  • Documented and resolved process which led to system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with operational departments to streamline fraud response actions, decreasing intervention time by 6 months.
  • Led cross-functional team efforts to mitigate risk, reducing high-risk exposure by $5 over the past year.
  • Spearheaded the redesign of AML processes, which expedited onboarding time for high-value customers by 42%.
  • Established protocols for high-value customer risk reassessments, adjusting transaction limits and security features to mitigate risks.
  • Conducted detailed risk analysis that resulted in the early detection of 2 fraudulent schemes, preventing potential losses worth $15.
  • Created and maintained comprehensive reports on metric risks which provided actionable data for decision-making within the logistics.
  • Analyzed transaction data exceeding $5 daily, identifying and mitigating high-risk exposures.

Affiliations

  • International Compliance Association (ICA)
  • International Association of Administrative Professionals
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • Justice Studies Association (JSA)
  • Association of Information Technology Professionals
  • American Bankers Association (ABA) Risk Management Group
  • Global Fraud Prevention Network
  • Fraud Analytics Professionals Forum
  • Anti-Corruption Professionals in Financial Services
  • Association of Certified Financial Crime Specialists (ACFCS)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Financial Investigations and Forensic Accounting Certification
  • Certified Cryptocurrency Risk Management Professional (CCRMP)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • First Aid/CPR Certified
  • ServSafe
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Data Analyst for Anti-Money Laundering (CDA-AML)
  • Certified Business Analysis Professional (CBAP)

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