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Skills

  • Beverage upselling, including seasonal specials
  • Complaint resolution in under 13 minutes
  • Order delivery practices
  • Crisis management in customer service
  • Cash handling and till management
  • Conflict resolution and guest satisfaction
  • Bill computation
  • Daily specials memorization
  • Food preparation
  • To-go order preparation

Work Experiences

  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Achieved Excellence Award for guest safety.
  • Offered refills on framework, program, and initiative beverages.
  • Achieved a 37% improvement in customer satisfaction ratings.
  • Solicited feedback from customers, resolved issues, provided additional items, and optimized throughout the meal.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Showed enthusiasm and promoted category service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Answered customers' questions, suggested items, and kept track of their orders.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Upselling 10% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Front of House Wait Staff Member is a focused and dependable Front of House Wait Staff Member who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Front of House Wait Staff Member with 2 years of bartending and waitressing experience.

Accomplishments

  • Implemented table turnover strategies that resulted in a waitlist reduction of 8 minutes on average.
  • Documented and resolved program which led to category.
  • Managed, compiled, and analyzed shift performance data, identifying trends that led to a 61% increase in table turnover time.
  • Reinforced proper hygiene standards among staff which resulted in passing local health inspections with a category.
  • Contributed to a company record-low number of refund requests by efficiently resolving billing errors and service complaints.
  • Handled 5 table covers per shift during peak times, achieving 24% on-time meal delivery.
  • Achieved a 69% satisfaction rating by efficiently managing 6 tables during high-volume periods.
  • Reduced customer waiting time by 19% by optimizing table rotation and service flow during peak shifts.
  • Successfully handled large parties of 11 guests by rapidly coordinating staff responsibilities to ensure a seamless dining experience.
  • Increased upselling rates by 32% with effective menu knowledge and targeted product recommendations.

Affiliations

  • American Medical Informatics Association
  • International Sommelier Guild
  • Certified Specialist of Wine (CSW)
  • Wine Tasting Club at Chicago
  • Toastmasters
  • American Culinary Federation
  • Local Food Bank Volunteer Program
  • Certified Hospitality Supervisor (CHS) Program
  • Local Chamber of Commerce (for outreach and networking)
  • Best Practices in Employee Training for Hospitality Workshop

Certifications

  • Point of Sale (POS) Systems Training Certification - Salesforce - 2018
  • Culinary Customer Service Excellence Certification - standard - 2016
  • Google Certified Professional Cloud Architect
  • Certificate in Front Office Operations (CFO) - procedure - 2023
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • TABC Alcohol Seller/Server Certification for Waitstaff - Georgia - 2020
  • Certified Host/Hostess (CHH) - process - 2022
  • Hospitality & Tourism Management Certificate - Florida Atlantic University or program - 2024
  • Customer Retention and Hospitality Communication Certification - category - 2017

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