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Skills

  • Gaming industry regulations familiarity
  • Incident Response Optimization
  • Loss prevention strategies
  • Customer service
  • Training program development
  • Root cause analysis
  • Project organization
  • Investigative report writing
  • Law enforcement collaboration
  • Metric equipment

Work Experiences

  • Achieved a 8% better preparedness score.
  • Averted $4 in potential losses.
  • Had an excellent attendance record and was always on time for work.
  • Decreased false alarm alerts by 25%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Authored a comprehensive surveillance training manual.
  • Demonstrated problem-solving abilities.
  • Coordinated with local authorities on procedure case.
  • Conducted compliance audits.

Summaries

  • Collaborated with law enforcement and security teams.
  • Achieved 52% reduction in operational downtime.
  • Comprehensive leader in surveillance team management.
  • Collaborated with internal teams and external law enforcement agencies.
  • Achieved a 46% improvement in response time during critical incidents.
  • Accomplished Surveillance Shift Supervisor with a history of collaboration with law enforcement and security teams to resolve process investigations, leading to initiative. Expertise in regulating on-the-job risk assessments and quickly identifying potential threats.
  • Accomplished Surveillance Shift Supervisor responsible for leading teams that achieved over 55% improvement in operational efficiency. Demonstrates expertise in mitigating risks, reducing blind spots, and maintaining detailed incident reports with 82% accuracy.
  • Achieved a 70% reduction in operational downtime.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 82% accuracy in internal audits.

Accomplishments

  • Reduced onboarding time for new operators by 38% by introducing on-demand training modules and scenario-based assessments.
  • Successfully facilitated communication between surveillance operators and fraud investigation teams, leading to a 2% reduction in response lag.
  • Implemented enhanced shift change protocols to ensure uninterrupted surveillance, reducing downtime by 50% minutes per day.
  • Aided in the capture and prosecuting of 9 fraudulent cases, significantly bolstering company legal standing and curbing further incidents.
  • Trained a team of 3 operators on advanced monitoring techniques, decreasing false positive identification rates by 35%.
  • Reduced casino fraud incidents by 31% through the introduction of advanced monitoring tools and cross-team collaboration.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Formulated and led a continuous learning program that improved operator competency by 29% across all shifts.
  • Identified and reported 8 suspicious activity events, leading to policy changes that mitigated future risks.

Affiliations

  • Hospitality Law Certification in Security Protocols
  • Association for Computing Machinery
  • Ethics and Integrity Officer - Certified Member with Lakeside Partners
  • Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners (ACFE)
  • Lions Club
  • American Society of Safety Professionals
  • Certified Forensic Interviewer (CFI) - International Association of Interviewers (IAI)
  • Society of Women Engineers
  • Surveillance and Data Analytics in Fraud prevention (SDAF) - Professional Organization
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Fundamentals of Forensic Investigation Certification - Summit Group
  • Emergency Management Professional Certification (EMPC)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Cisco Certified Network Associate (CCNA)
  • Level 2 Award in CCTV Operations (Public Space Surveillance) (RQF)
  • Certified Protection Officer (CPO) Lakeside Partners
  • Certified Law Enforcement Analyst - (IALEIA)
  • Physical Security Professional (PSP) - ASIS International
  • Google Certified Professional Cloud Architect

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