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Skills

  • Customer service excellence
  • Communications
  • Calendar management
  • Active listening and empathy
  • Team management
  • Problem resolution
  • Customer service
  • Appointment adherence strategy development
  • Patient inquiry resolution
  • Managing patient retention and follow-ups

Work Experiences

  • Assisted in the implementation of a digital payment system.
  • Conducted strategic vendor negotiations.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Kept meticulous records of office inventories and ordered additional supplies for $10.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Created detailed reports reflecting clinic performance metrics, boosting clinic efficiency and offering insights for scheduling optimizations.
  • Achieved zero loss of essential patient documentation.
  • Collaborated with chiropractors to modify treatment scheduling protocols, boosting patient satisfaction scores by 20% in 2018.
  • Assisted in managing billing operations.
  • Applied privacy protocols in office operations.

Summaries

  • Accomplished in appointment scheduling.
  • Chiropractic Receptionist is a multi-talented Chiropractic Receptionist who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Chiropractic Receptionist and outstanding performer in cross-functional collaboration and process improvement.
  • Chiropractic Receptionist with 18 years of successful team leadership and budget management experience.
  • Adept at managing back-office administrative duties.
  • Knows how to manage charts, forms, and payments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at balancing front-desk responsibilities with back-office administrative duties, delivering exceptional results in both patient satisfaction and clinic financial management.
  • Accomplished in appointment scheduling and patient management for a busy chiropractic clinic, increasing appointment adherence by 79% through implementation of a reminder system.
  • Built rapport with patients.

Accomplishments

  • Collaborated with the clinic manager to streamline the patient intake process, reducing wait times by 44%.
  • Processed an average of 12 insurance claims weekly, achieving a reduction of outstanding claims by $12 over three years.
  • Negotiated with vendors to lower supply costs by 60% while maintaining high-quality products essential for clinic operations.
  • Supported chiropractors by preparing treatment rooms, managing medical records, and handling patient check-ins and check-outs efficiently.
  • Maintained an accurate daily calendar across multiple departments, handling both patient appointments and chiropractor schedules.
  • Assisted in setting up telehealth appointments for process improvement, facilitating improved patient care during metric.
  • Used Workday to enhance clinic’s administrative effectiveness, reducing manual tasks by 20%.
  • Implemented a new patient follow-up system, improving patient retention by 60% over two years.
  • Documented and resolved framework which led to method.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Freemason
  • Society of Women Engineers
  • Health Information Management Systems Society (HIMSS)
  • International Council of Nurses
  • American Society of Administrative Professionals (ASAP)
  • American Society of Safety Professionals
  • National Association of Health Unit Coordinators (NAHUC)
  • Society for Human Resource Management (SHRM) - Administrative Role Specialty
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • CompTIA Security+
  • Certified Medical Insurance Specialist (CMIS) - Summit Group
  • Medical Terminology Certification - Harbor & Co.
  • Certified Healthcare Access Associate (CHAA) - Ironclad Systems
  • Certified Medical Office Manager (CMOM) - Vantage
  • Medical Ethics and Legal Compliance Certification - Summit Group
  • Certified Chiropractic Administrative Assistant (CCAA) - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Chiropractic Office Manager (CCOM) - Vantage
  • CompTIA A+ Technician

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