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Skills

  • Customer retention and repeat business strategies
  • Product upselling
  • Emergency evacuation protocols
  • Product restocking
  • Product and service sales
  • Identification checks
  • Cash report creation
  • Liquor law compliance
  • Complaint resolution and escalation handling
  • Order taking

Work Experiences

  • Assisted late-arriving guests with expedited service.
  • Served the needs of more than 16 customers in a busy procedure environment.
  • Carried out nightly cash deposit operations.
  • Calibrated after-hours systems.
  • Calibrated after-hours systems and ensured technology worked seamlessly for late-night transactions and guest requests.
  • Addressed cleaning needs outside regular hours.
  • Trained as Night Host and provided backup coverage to ensure that customers received the best possible service.
  • Addressed technical issues with guest room keys.
  • Educated customers about promotions to increase sales.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.

Summaries

  • Quick delivery of hot food and streamlined are service-oriented.
  • Night Host who is trustworthy and dedicated, with 6 years of experience serving customers and running the register.
  • Reliable Night Host with strong multitasking, problem-solving, and communication skills, as well as product promotion and sales closing abilities.
  • Night Host is precise, with a strong understanding of Power BI sales and excellent math skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Capable of accurately taking order information and quickly serving customers.
  • When assisting customers and coworkers, he is cheerful.
  • Night Host is a multi-talented Night Host who is consistently rewarded for planning and operational improvements.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.

Accomplishments

  • Effectively documented and escalated recurring operational issues, reducing night-time delays and discrepancies by 74%.
  • Collaborated with team of 8 in the development of program.
  • Helped secure client loyalty by addressing personalized guest requests leading to a 60% increase in repeat business.
  • Increased upselling of premium packages by 57%, resulting in an additional $5 in revenue per month.
  • Handled nightly reports and financial reconciliations for closing fiscal entries, reducing discrepancies by 53%.
  • Documented and resolved process which led to initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented after-hours customer service strategy, which boosted nightly guest engagement feedback by 45%.
  • Maintained customer loyalty by delivering personalized resolutions for night-time guest complaints, improving retention rate by 26%.
  • Minimized night operational costs by 21%, deploying automation and efficient manual processes for routine tasks.

Affiliations

  • Institute of Certified Professional Concierges (ICPC)
  • American Institute of Certified Planners (AICP) – Nighttime Economy Planners
  • National Association of Social Workers
  • Lions Club
  • International Executive Housekeepers Association (IEHA)
  • International Facility Management Association (IFMA)
  • Emergency Management Association for Hospitality (EMAH)
  • National Association of Night Managers (NANM)
  • Customer Experience Professionals Association (CXPA)
  • Society of Women Engineers

Certifications

  • Salesforce
  • Certified Hospitality Supervisor (CHS) – framework
  • Upselling Techniques for Hotels Certification - Meridian
  • Certified Operations Specialist (COS) – Brightline
  • First Aid/CPR Certified
  • CompTIA Network+
  • Certified Guest Service Professional (CGSP) - Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Manager of Revenue Performance (CMRP) - Vantage
  • Certified Hotel Concierge (CHC) - Harbor & Co.

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