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Skills

  • Credit decisions
  • Supervision
  • High risk account reviews
  • Team management
  • Credit collections automation
  • Standard equipment
  • Accounts receivable management
  • SOX Compliance
  • Data analysis
  • Credit programs

Work Experiences

  • Built and maintained relationships with key accounts to streamline the collection process, recovering $18 in aged receivables.
  • Collaborated with finance teams to establish credit limits, reducing the company’s risk exposure by 69% in 5 months.
  • Made decisions and recommendations regarding credit line extensions.
  • Analyzed customer payment patterns, creating customized payment terms that led to an increase in customer retention by 28% across Raleigh.
  • Achieved a 25% compliance increase in 2020.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collected over $17 within 15 weeks.
  • Collaborated with management to provide recommendations for automating collection processes, enhancing workflow efficiency by 69% in 2020.
  • Awarded Innovation Award in 2016.

Summaries

  • Clear understanding of strategic planning and stakeholder engagement as well as risk assessment training.
  • Credit Analyst with experience in customer correspondence and credit analysis.
  • Achieved a 68% efficiency increase in collection processes.
  • Pursuing a similar position in which a well-qualified individual with a strong grasp of collections is in high demand.
  • Achieved a 6-day reduction in payment periods.
  • Aligned collection strategies with corporate financial goals.
  • Accomplished in developing and refining credit limit policies, minimizing corporate risk while maintaining growth through responsibly extending credit to qualified customers.
  • Based on customer payment trends.
  • Assessed and adjusted credit policies.
  • Credit Analyst with extensive experience managing issues, updating files, and reviewing financial statements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Directed an internal audit of client accounts, identifying risk factors that reduced credit exposures by $15 in two years.
  • Led a restructuring of the credit collections team that increased collection output by 25%, surpassing the quarterly target by $16.
  • Devised credit monitoring processes that aligned with regulatory standards, preventing potential fines of up to $5 and ensuring full compliance across the West Coast.
  • Managed portfolio of 16 key clients with total receivables valued at $12, achieving a recovery rate of 58%.
  • Successfully reduced Days Sales Outstanding (DSO) by 6 days by implementing new payment terms for clients with prior late-payment history.
  • Consulted with the credit risk team on improving credit terms, reducing exposure by 65% and recovering $8 in overdue accounts.
  • Led the reconciliation of disputed receivables, resolving discrepancies worth $9 across 4 key accounts.
  • Led process improvement initiative in collections, which increased collection efficiency by 58% and reduced Deloitte identified risk by $11.
  • Reviewed high-value credit applications for Workday, approving accounts that contributed $13 to the revenue over one year.

Affiliations

  • Toastmasters
  • Certified Credit & Risk Analyst (CCRA) - National Association of Credit Management
  • International Association of Commercial Collectors (IACC)
  • Society of Human Resource Management
  • International Compliance Association (ICA)
  • Turnaround Management Association (TMA)
  • American Arbitration Association (AAA)
  • Commercial Finance Association (CFA)
  • American Marketing Association
  • European Association of Credit Management

Certifications

  • Chartered Financial Analyst (CFA®) – CFA Institute
  • Certified Credit Risk Professional (CCRP) - Risk Management Association (RMA)
  • Certified Insolvency & Restructuring Advisor (CIRA) – Summit Group
  • Associate Collection Barometer (ACB) – Cedar Works
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certified Accounts Receivable Manager (CARM) - Beacon Labs
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Credit Business Associate (CBA) - National Association of Credit Management (NACM)

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