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Skills

  • Team management
  • Client relationship management
  • Bad debt recovery
  • Process improvement
  • Forecasting and budgeting
  • Cross-functional team collaboration
  • Operational improvement
  • Verbal and written communication
  • Customer retention strategies
  • Project organization

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Workday to 6 months customer locations.
  • Assessed credit terms for high-risk accounts.
  • Decreased outstanding balances by $2.
  • Analyzed customer payment patterns.
  • Achieved reduction in 2020.
  • Collaborated with finance teams.
  • Looked for industry trends on social media and through online sources.
  • Created custom financial reports for the senior leadership team, enabling more informed decision-making in high-risk customer credit extension, which reduced overdue balances by 66%.
  • Collaborated with management to provide recommendations for automating collection processes, enhancing workflow efficiency by 69% in 2020.

Summaries

  • Aligned collection strategies with corporate financial goals.
  • Analytical Senior Credit Collections Analyst known for assessing and adjusting credit policies, driving a 70% decrease in credit losses by effectively managing high-risk accounts.
  • Collaborated with finance teams.
  • Credit Analyst with experience in customer correspondence and credit analysis.
  • Achieved results in 2022.
  • Collaborative Senior Analyst experienced in aligning collection strategies.
  • Accomplished in developing and refining credit limit policies, minimizing corporate risk while maintaining growth through responsibly extending credit to qualified customers.
  • Exceptional time management and interpersonal skills, as well as a desire to work for a leasing and financial firm.
  • Adept at assessing credit risks.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Reduced bad debt write-offs by $39,000 through timely follow-up initiatives on delinquent accounts, improving overall portfolio health.
  • Implemented segmentation in collections workflow for the Southwest resulting in a cash recovery increase of 55% for aged receivables.
  • Collaborated with senior leadership to restructure the risk assessment framework, allowing for 55% more accuracy in creditworthiness evaluation.
  • Monitored the financial health of accounts through financial statement analysis, leading to 39% reduction in bad debts.
  • Reviewed high-value credit applications for Workday, approving accounts that contributed $13 to the revenue over one year.
  • Supported the implementation of a new ERP system (process) across the credit department, enhancing data accuracy and reducing turnaround time for credit approvals.
  • Developed comprehensive financial analysis models to assess credit risk, minimizing potential losses and securing $8 in high-risk transactions.
  • Produced detailed financial reports analyzing customer payment behaviors, contributing to data-driven decision-making and an improvement in cash flow forecasting.
  • Consulted with the credit risk team on improving credit terms, reducing exposure by 65% and recovering $8 in overdue accounts.
  • Oversaw a credit team that processed over 4 applications per month, lowering delinquency rates by 36% through precise credit scoring.

Affiliations

  • Credit Services Association (CSA)
  • National Financial Educators Council (NFEC)
  • National Association of Social Workers
  • Toastmasters
  • Credit Institute of Canada (CIC)
  • Credit Risk Management Association of Professional Collectors
  • Risk Management Association (RMA)
  • American Arbitration Association (AAA)
  • National Association of Small Business International Trade Educators (NASBITE)
  • Institute of Certified Credit Specialists

Certifications

  • Certified Accounts Receivable Professional – Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • ServSafe
  • Certified Professional Collector (CPC) – ACA International
  • Master Credit Management Professional (MCMP) – Meridian
  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • International Diploma in Credit Management – Meridian
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)

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