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Skills

  • Test plan creation
  • Automation knowledge
  • Team management
  • Exploratory testing methodologies
  • Root cause analysis
  • Documentation and report presentation
  • Defect monitoring
  • Risk mitigation during testing phases
  • Regulatory compliance
  • Cross-functional team collaboration

Work Experiences

  • Coordinated with the software development team.
  • Contributed to Agile ceremonies.
  • Collaborated with developers on continuous integration testing.
  • Accelerated issue resolution by 24%.
  • Boosted regression test coverage by 70%.
  • Adopted Salesforce for automation.
  • Consolidated test reports from multiple teams in various regions using ServiceNow, providing centralized insights for Salesforce.
  • Assisted in risk-based testing for metric.
  • Achieved results in 18 months.
  • Created testing documentation for 5 releases.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • Agile-minded professional with a passion for quality assurance, successfully guiding teams through iterative test cycles to meet and exceed project milestones.
  • Adaptable System Tester skilled in multi-environment testing, specializing in cross-browser compatibility to increase customer adoption by 9% in several months.
  • Costs were consistently reduced while profits were increased.
  • System Tester with 14 years of experience and expertise in dealing with dynamic and complex software systems.
  • Desire to apply skills to a new role at Harbor & Co. With room for advancement.
  • Adaptable System Tester skilled in multi-environment testing.
  • Within Miscellaneous, senior System Tester and outstanding performer in vendor management and cross-functional collaboration.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.

Accomplishments

  • Coordinated category testing efforts that reduced system downtime by 76% across all major environments.
  • Reduced troubleshooting times by incorporating advanced logging within the software, improving defect resolution rate by 82%.
  • Documented and resolved process which led to procedure.
  • Reduced customer complaints by 8 per quarter through improved issue resolution and bug-fixing strategies.
  • Performed multi-environment testing to ensure cross-platform compatibility in Adobe Creative Suite.
  • Developed stress tests for systems processing high-volume transactions, ensuring no service disruption during peak traffic.
  • Implemented thorough defect tracking protocols that reduced the defect backlog by 56% in the past year.
  • Developed and executed complex SQL queries to support database testing, identifying and resolving data integrity issues.
  • Collaborated with developers and stakeholders in Agile sprints to report findings and ensure timely fixes.
  • Performed rigorous backend validation testing on QuickBooks system, reducing revenue leakage by $5 annually.

Affiliations

  • Rotary International
  • Python Software Foundation (PSF)
  • Association for Software Testing (AST)
  • American Society for Quality (ASQ)
  • Linux Professional Institute (LPI)
  • Association for Computing Machinery (ACM)
  • Testing, Agile, and DevOps (TAD) Conference Member
  • American Medical Informatics Association
  • Association of Test Automation Engineers
  • Cyber Security Testing Symposium Member

Certifications

  • First Aid/CPR Certified
  • ISTQB Advanced Test Manager Certification
  • Certified Kubernetes Administrator (CKA)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Selenium WebDriver with Java Certification
  • Certified Load Tester - metric
  • Certified AWS Solutions Architect - Associate
  • Certified Penetration Testing Engineer (CPTE) - Summit Group

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