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Skills

  • KPI tracking and performance analysis
  • Relationship development
  • Collaborative tools proficiency (e.g., Jira)
  • Framework media expertise
  • Conflict resolution and negotiation
  • Error reduction and quality assurance
  • Digital publishing platforms (e.g., Asana)
  • Vendor relationship management
  • Operational improvement
  • Excellent verbal and written communication

Work Experiences

  • Transported Salesforce to three years customer locations.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Coordinated across various publishing platforms.
  • Had an excellent attendance record and was always on time for work.
  • Created performance-based criteria for vendor contracts.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Empowered data-driven decision making.
  • Each staff member's assignments and deadlines were delegated and tracked by me.
  • Developed collaborative relationships between teams.
  • Analyzed market trends and worked with senior editors to adjust content strategies, increasing target audience engagement by 74%.

Summaries

  • Achieved a 70% boost in project completion rates.
  • Achieved this over a the past year period.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a 83% increase in sales for targeted releases.
  • Publishing Coordinator is a multi-talented Publishing Coordinator who is consistently rewarded for planning and operational improvements.
  • Over the course of 14 years of extensive experience in initiative operations management, I've steadily advanced.
  • Dedicated Publishing Coordinator with a proven track record of maintaining editorial deadlines even under high-pressure conditions by injecting operational efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Managing Editor with 3 years of experience in creative copywriting, editing, and project direction for category platforms.
  • Achieved 66% on-time project completion.

Accomplishments

  • Supervised the completion and distribution of 11 e-books per quarter, improving digital readership by 48%.
  • Oversaw the publication pipeline of 7 digital products, reducing error rates by 49% due to improved QA procedures.
  • Drove the implementation of automated editorial processes, shortening content review times by 15% and reducing manual workloads.
  • Implemented a comprehensive quality assurance process for content review, decreasing editorial inaccuracies by 37%.
  • Led the transition to a cloud-based collaboration platform, reducing content turnaround time by 66% and improving workflow visibility.
  • Trained a team of 18 content editors and designers, achieving a streamlined editorial process with a 77% reduction in production delays.
  • Coordinated multi-department efforts for publishing 13 pieces on schedule, ensuring a seamless flow of content production.
  • Managed end-to-end project cycles for 10 print and digital publications using HubSpot project management software.
  • Managed and optimized the editorial calendar, ensuring 85% adherence to publication deadlines and seamless integration with ServiceNow launches.
  • Adjusted the content release schedules in line with changing product launches, maintaining strict adherence to editorial priorities.

Affiliations

  • Society of Editors (UK)
  • American Society of Journalists and Authors (ASJA)
  • American Marketing Association
  • Association for Education in Journalism and Mass Communication (AEJMC)
  • Association for Computing Machinery
  • Lions Club
  • National Book Critics Circle (NBCC)
  • Freemason
  • International Association of Scientific, Technical, and Medical Publishers (STM)
  • Rotary International

Certifications

  • Certification in Publishing Rights and Contracts, Summit Group
  • Copyediting Certification, program
  • Advanced Editing and Proofreading Certificate, Harbor & Co.
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Publishing Certificate, NYU School of Professional Studies
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Google Analytics for Beginners Certification method
  • Project Management Professional (PMP)

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